Shasta Jinkins
North Chesterfield,Virginia
Summary
Dynamic professional with proven skills in medication counseling, problem solving, and conflict resolution. Committed to enhancing customer satisfaction through effective relationship building and quality assurance processes.
Overview
16
16
years of professional experience
Work History
Owner
Shasta's Beads LLC
North Chesterfield, VA
06.2022 - Current
- Curated and organized inventory of beads and crafting supplies.
- Handled financial transactions and maintained accurate records.
- Designed engaging displays to enhance customer shopping experience.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Staff Pharmacist
Beaverdam Pharmacy
Beaverdam, Virginia
05.2011 - 04.2013
- Dispensed medications accurately to patients while ensuring safety protocols were followed.
- Provided medication counseling to patients regarding usage and possible side effects.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Monitored inventory levels and managed stock to prevent shortages or overages.
- Conducted medication therapy management reviews for improved patient outcomes.
- Reviewed prescriptions for accuracy and potential drug interactions before dispensing.
- Assisted with inventory control processes such as ordering supplies, reconciling invoices.
- Provided medication counseling to patients on proper use, side effects and potential drug interactions.
- Managed the filling and dispensing of prescriptions in accordance with established policies and procedures.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Collaborated with physicians to provide patients with high quality and cost-effective medications.
- Maintained accurate records of patient profiles, medications and inventories.
- Ensured compliance with state laws, regulations and professional standards related to pharmacy practice.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Advised and consulted with patients on potential side effects, drug interactions, storage requirements and directions for use.
- Analyzed drug utilization patterns in order to recommend cost-effective therapeutic alternatives.
- Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Resolved customer complaints efficiently and professionally while promoting a positive image for the organization.
- Compounded non-sterile preparations such as ointments, creams or suspensions when necessary.
- Monitored medication stock levels to ensure timely replenishment of supplies.
- Created new customer profiles and updated information in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Oversaw and monitored dispensation of controlled substances according to regulatory requirements.
- Performed daily audits to ensure accuracy of all pharmacy operations.
- Supervised pharmacy technicians and interns.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Checked prescriptions for proper contents and labeling.
- Oversaw compounding of special medications to meet unique patient needs, following precise formulas and protocols.
- Managed drug procurement, storage, and disposal processes to ensure medication integrity and compliance.
- Conducted comprehensive medication reviews to identify, resolve, and prevent medication-related problems.
- Performed quality assurance and medication safety checks to minimize errors and adverse drug events.
- Utilized pharmaceutical software to manage inventory, process prescriptions, and monitor drug interactions.
- Managed medication therapy and patient counseling to ensure optimal drug safety and efficacy.
- Maintained accurate patient medication profiles, including allergies, conditions, and concurrent medications.
- Supervised pharmacy technicians and support staff in daily operations to ensure compliance with regulatory standards.
- Responded to medication-related questions and concerns from patients, caregivers, and other healthcare professionals.
- Developed and maintained professional relationships with patients to provide personalized care.
- Provided education and guidance on over-the-counter medications, supplements, and health maintenance.
- Participated in continuing education to stay current with new medications, technology, and pharmacy practices.
- Maintained confidential financial and patient information to reduce risk of data breaches.
- Enforced adherence to infection control protocols.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Stocked, labeled and delivered medications to patients and caregivers.
- Detected and reported therapeutic incompatibilities.
- Worked with pharmacy technicians to expedite urgent requests.
Cashier
Food Lion
Montpelier, Virginia
03.2010 - 05.2011
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and digital payments accurately.
- Collaborated with team members to ensure smooth store operations.
- Provided friendly customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelor of Science - Pharmacy
VCU
Richmond, VA05-1988
Practical Nursing Certificate - Practical Nursing
Chesterfield Technical Center
Chesterfield, VA03-1981
Skills
- Medication counseling
- Problem solving
- Conflict resolution
- Relationship building
- Customer engagement
- Client engagement optimization
- Small business operations
- Employee development
- Crisis management
- Program creation and implementation
Time off
I have been on disability for several years now. I have fibromyalgia and am no longer able to work in retail pharmacy. My condition has improved and I feel I am able to work part time from home. I would like to use my pharmacy education to do medication therapy management or something along that line.
Volunteer work
I have been a volunteer with the Medical Reserve Cor since shortly after it was started.
Affiliations
Member of VPhA for many years
Served as president and past president for Richmond PhA
Accomplishments
While working at Target Pharmacy we collaborated with MCV to start up and run a Disease State Management Program
References
References available upon request.
Timeline
Owner
Shasta's Beads LLC
06.2022 - Current
Staff Pharmacist
Beaverdam Pharmacy
05.2011 - 04.2013
Cashier
Food Lion
03.2010 - 05.2011
Bachelor of Science - Pharmacy
VCU
Practical Nursing Certificate - Practical Nursing
Chesterfield Technical Center