Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Shasta Kirkey

Lake Elsinore

Summary

Professional with strong expertise in administrative support, adept at handling personnel records, payroll processing, and benefits administration. Known for excellent communication skills and knack for working seamlessly with teams to drive results. Versatile and dependable, able to adapt to changing needs while maintaining high standards of accuracy and efficiency. Proficient in HR software, data entry, and maintaining confidentiality with sensitive information.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Personnel Clerk

Lake Elsinore Unified School District
12.2019 - Current
  • Maintain employee, payroll, and absent reporting databases
  • Assist with compliance reporting for Medical leaves
  • Establishes employee records upon initial hire to contain all personnel information needed to process initial employment through Galaxy, FikeMaker and Infinite Campus; monitors and modifies employee records as needed.
  • Initiates and receives a large number of personal communication from school sites, other departments, and the general public regarding Personnel Policies, Practices, and Procedures.

Server

Corky's Kitchen & Bakery
06.2018 - 05.2019
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Memorized menu to help diners make informed meal choices.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

Customer Service Representative

iHost Networks
08.2015 - 06.2018
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided technical support to customers who were having difficulty accessing websites or services.
  • Maintained communication with clients throughout the development process.

Accounts Receivable Specialist

DPI Specialty Foods
06.2014 - 08.2015
  • Processed customer payments accurately and posted them to appropriate accounts in a timely manner.
  • Adhered to established policies and procedures related to Accounts Receivable functions.
  • Analyzed aged debtors reports to identify delinquent accounts requiring follow up actions.
  • Created and maintained accurate customer account records in the accounting system.
  • Researched discrepancies between invoices and payments received, identifying potential errors or issues for resolution.
  • Resolved customer discrepancies and disputes in a timely and diplomatic manner.
  • Generated statements of account on request or as needed for special projects.

Project Support Specialist

Overland Pacific & Cutler
02.2013 - 06.2014
  • Coordinated with multiple stakeholders across departments to ensure timely delivery of deliverables on all assigned projects.
  • Maintained records of all changes made during the course of each project.
  • Conducted research on potential vendors to identify cost-effective solutions for projects.
  • Analyzed data from previous projects in order to determine best practices going forward.
  • Utilized problem-solving skills to resolve conflicts among team members and mitigate risks associated with the project.
  • Pulled property profiles and deeds to assist with project set-up.

Education

Bachelor of Science (B.S.) - Applied Human Resource Management

Grand Canyon University
Phoenix, AZ
10.2024

Skills

  • Conflict Resolution Techniques
  • Advanced MS Office Suite Knowledge
  • Account Management
  • Team Bonding
  • Back Office Operations
  • Report Analysis
  • Month-End Documentation
  • Database Administration

Certification

  • Apr 2011
  • Certification in Pharmacy Technician
  • American Career College, Ontario

Awards

Presidents List

Timeline

Senior Personnel Clerk

Lake Elsinore Unified School District
12.2019 - Current

Server

Corky's Kitchen & Bakery
06.2018 - 05.2019

Customer Service Representative

iHost Networks
08.2015 - 06.2018

Accounts Receivable Specialist

DPI Specialty Foods
06.2014 - 08.2015

Project Support Specialist

Overland Pacific & Cutler
02.2013 - 06.2014

Bachelor of Science (B.S.) - Applied Human Resource Management

Grand Canyon University

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