Shasta London
New Orleans,LA
Summary
Certified Emergency Communication Specialist; offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist
Orleans Parish Communication District
04.2023 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Assistant Office Manager
FedEx Office
03.2018 - 03.2023
- Daily use of Microsoft Office programs to create, design, and file data for customers and potential clients
- Deliver sale talks to explain products and services to persuade customers to purchase or set up accounts with company
- Utilize consultive skills to anticipate needs, suggest alternatives, and provide solutions for colleagues and employees
- Schedule appointments for consultants to meet with prospective customers to showcase products for customer’s conventions
- Lead Consultants with design/print for premium clients
- Assist Office Manager with daily operations such as scheduling and Managing operations in his/her absence.
- Manage finances and prepare bank deposits
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Taxicab Investigator
City of New Orleans
07.2017 - 12.2017
- Assist with undercover investigations to uncover illegal Taxi drivers/Tour guides
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Sales Associate
Swarovski, Harrahs New Orleans
11.2014 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
A.S - Teaching
Delgado Community College
New Orleans, LAJoseph S. Clark Preparatory High School
New Orleans, LA05.2013
Skills
- Carbyne system
- CAD(Computer-Aided Dispatch)system
- Microsoft Office
- Management
- Recruiting
- Data Entry
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ETC - Emergency Telecommunicator
- Dispatch- Directed CPR
Timeline
Emergency Communications Specialist
Orleans Parish Communication District
04.2023 - Current
Assistant Office Manager
FedEx Office
03.2018 - 03.2023
Taxicab Investigator
City of New Orleans
07.2017 - 12.2017
Sales Associate
Swarovski, Harrahs New Orleans
11.2014 - 07.2017
A.S - Teaching
Delgado Community College
Joseph S. Clark Preparatory High School
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- ETC - Emergency Telecommunicator
- Dispatch- Directed CPR
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