Shasta Morris
Kihei,Hawaii
Summary
Seasoned Administrator with strong leadership, problem-solving, time management, and organizational abilities refined and enhanced in a large, client focused office setting. Proven ability to manage multiple projects while meeting challenging deadlines.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
Hospice Maui
Wailuku, HI
02.2023 - Current
- Produced letters and memoranda to inform stakeholders of business decisions.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Coordinated travel arrangements for staff members.
- Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
- Inventoried and ordered office supplies to maintain availability of products.
- Offered technical support and troubleshoot issues to enhance office productivity.
Administrative Director
Behavioral Health Hawaii
Kihei
03.2022 - 02.2023
- Oversee and maintain daily operations of out-patient drug and alcohol treatment facility to include all administrative, customer service and marketing functions.
- Managed administrative functions for Behavioral Health Hawaii, including human resources, general accounting, information technology and medical billing.
- Participated in community education, case management, patient care and coordination.
- Determined qualifications and competence of department/service personnel providing patient care services.
- Developed and led customer service strategy by implementing patient and staff rounding for outcomes, service recovery training and behavior reinforcement.
- Collaborated with medical leadership and interdisciplinary team members on initiatives to streamline delivery of patient care services.
- Ensured compliance with Affirmative Employment and Equal Employment Opportunity requirements, and initiated personnel actions using automated human resources programs.
- Provided excellent customer service and supported President, Vice President, and C-level executive leadership in planning and execution of strategic initiatives
Office Manager
Akamai Recovery Maui
Wailuku, HI
08.2020 - 03.2022
- Delivered efficient and professional administrative and clerical service to supervisors; provided excellent customer service to external and internal customers.
- Prepared written correspondence as needed for all inquiries/clarifications related to medical billing and resolved customer service inquires and concerns.
- Scheduled appointments on industry tailored software, provided customer service support, prepared customer work orders and organized accounts payable statements.
- Maintain excellent customer service by communicating with customers thoroughly and having effective working relationship with staff/installers/vendors.
- Oversee Quality Assurance Program and works collaboratively with Business Administrator, Medical Director, Program Director, Clinical Director, and agency owners to develop and implement behavioral health services.
- Manage and oversee processing of insurance claims and collection of payments.
- Provide assistance to Business Administrator and agency owners in developing innovative short and long-term business goals
- Assist in management of Human Resource files Assist Program Director and Clinical Director in hiring of substance abuse counselors
- Worked with Business Administrator and staff to ensure that all policies and procedures are reviewed promptly and are in compliance with regulatory and accreditation standards.
- Assess administrative and management needs
- Collaborated with Business Administrator to develop, implement, evaluate, and assist management of all non-clinical program elements; provide consultation, administrative support, resources development
- Manage and maintain knowledge of CARF standards
Administrative Assistant
Dr. Jeffrey H. Chester
Wailuku
02.2017 - 08.2020
- Scheduling meetings and appointments, greeting visitors and providing general administrative support to patients
- Ensure smooth running of office and help to improve company procedures and day-to-day operation
- Serve as point person for office manager duties.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Associa Hawaii
Kihei
02.2014 - 01.2017
- Responsible for 50+ properties located on Maui, Lanai, and Oahu
- Organized and attended all association Annual and Inaugural meetings
- Submitted association yearly Budgets
- Maintained association websites with updated meeting minutes, governing documents, Calendar, legal documents, pavilion reservations, etc
- Created and sent out email blasts to all owners
- Upkeep of vacation rental reservations, calendar, owner information and client requests including emergency services
- Maintained and organized office to include, ordering supplies, updating office equipment, and working with office property manager on office function
- Maintained professional and constant communication via telephone and outlook
- Created spreadsheets and inventoried association documents
- Handled and filed legal documents due to foreclosures
- Daily adjustments on owner accounts to include refunds and credits to account ledgers
- Traveled to neighbor islands to assist in organizing and attending meetings
- Put together and sent out Board Packets with occasional attendance if assistance required.
Education
High School Diploma -
Maui High School
Kahului, HI06.2003
Skills
- Critical & Analytical thinking
- Customer relations and communications
- Expense Reporting
- Program Development
- Staff Management
- Administration and Operations
- Policy Management
- Planning and Prioritization
- Schedule Management
- Computer Systems
- Microsoft 365
References
References available upon request.
Timeline
Front Office Coordinator
Hospice Maui
02.2023 - Current
Administrative Director
Behavioral Health Hawaii
03.2022 - 02.2023
Office Manager
Akamai Recovery Maui
08.2020 - 03.2022
Administrative Assistant
Dr. Jeffrey H. Chester
02.2017 - 08.2020
Administrative Assistant
Associa Hawaii
02.2014 - 01.2017
High School Diploma -
Maui High School