Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shasta Morris

Kihei,Hawaii

Summary

Seasoned Administrator with strong leadership, problem-solving, time management, and organizational abilities refined and enhanced in a large, client focused office setting. Proven ability to manage multiple projects while meeting challenging deadlines.

Overview

10
10
years of professional experience

Work History

Front Office Coordinator

Hospice Maui
02.2023 - Current
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Coordinated travel arrangements for staff members.
  • Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Offered technical support and troubleshoot issues to enhance office productivity.

Administrative Director

Behavioral Health Hawaii
03.2022 - 02.2023
  • Oversee and maintain daily operations of out-patient drug and alcohol treatment facility to include all administrative, customer service and marketing functions.
  • Managed administrative functions for Behavioral Health Hawaii, including human resources, general accounting, information technology and medical billing.
  • Participated in community education, case management, patient care and coordination.
  • Determined qualifications and competence of department/service personnel providing patient care services.
  • Developed and led customer service strategy by implementing patient and staff rounding for outcomes, service recovery training and behavior reinforcement.
  • Collaborated with medical leadership and interdisciplinary team members on initiatives to streamline delivery of patient care services.
  • Ensured compliance with Affirmative Employment and Equal Employment Opportunity requirements, and initiated personnel actions using automated human resources programs.
  • Provided excellent customer service and supported President, Vice President, and C-level executive leadership in planning and execution of strategic initiatives

Office Manager

Akamai Recovery Maui
08.2020 - 03.2022
  • Delivered efficient and professional administrative and clerical service to supervisors; provided excellent customer service to external and internal customers.
  • Prepared written correspondence as needed for all inquiries/clarifications related to medical billing and resolved customer service inquires and concerns.
  • Scheduled appointments on industry tailored software, provided customer service support, prepared customer work orders and organized accounts payable statements.
  • Maintain excellent customer service by communicating with customers thoroughly and having effective working relationship with staff/installers/vendors.
  • Oversee Quality Assurance Program and works collaboratively with Business Administrator, Medical Director, Program Director, Clinical Director, and agency owners to develop and implement behavioral health services.
  • Manage and oversee processing of insurance claims and collection of payments.
  • Provide assistance to Business Administrator and agency owners in developing innovative short and long-term business goals
  • Assist in management of Human Resource files Assist Program Director and Clinical Director in hiring of substance abuse counselors
  • Worked with Business Administrator and staff to ensure that all policies and procedures are reviewed promptly and are in compliance with regulatory and accreditation standards.
  • Assess administrative and management needs
  • Collaborated with Business Administrator to develop, implement, evaluate, and assist management of all non-clinical program elements; provide consultation, administrative support, resources development
  • Manage and maintain knowledge of CARF standards

Administrative Assistant

Dr. Jeffrey H. Chester
02.2017 - 08.2020
  • Scheduling meetings and appointments, greeting visitors and providing general administrative support to patients
  • Ensure smooth running of office and help to improve company procedures and day-to-day operation
  • Serve as point person for office manager duties.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

Associa Hawaii
02.2014 - 01.2017
  • Responsible for 50+ properties located on Maui, Lanai, and Oahu
  • Organized and attended all association Annual and Inaugural meetings
  • Submitted association yearly Budgets
  • Maintained association websites with updated meeting minutes, governing documents, Calendar, legal documents, pavilion reservations, etc
  • Created and sent out email blasts to all owners
  • Upkeep of vacation rental reservations, calendar, owner information and client requests including emergency services
  • Maintained and organized office to include, ordering supplies, updating office equipment, and working with office property manager on office function
  • Maintained professional and constant communication via telephone and outlook
  • Created spreadsheets and inventoried association documents
  • Handled and filed legal documents due to foreclosures
  • Daily adjustments on owner accounts to include refunds and credits to account ledgers
  • Traveled to neighbor islands to assist in organizing and attending meetings
  • Put together and sent out Board Packets with occasional attendance if assistance required.

Education

High School Diploma -

Maui High School
Kahului, HI
06.2003

Skills

  • Critical & Analytical thinking
  • Customer relations and communications
  • Expense Reporting
  • Program Development
  • Staff Management
  • Administration and Operations
  • Policy Management
  • Planning and Prioritization
  • Schedule Management
  • Computer Systems
  • Microsoft 365

References

References available upon request.

Timeline

Front Office Coordinator

Hospice Maui
02.2023 - Current

Administrative Director

Behavioral Health Hawaii
03.2022 - 02.2023

Office Manager

Akamai Recovery Maui
08.2020 - 03.2022

Administrative Assistant

Dr. Jeffrey H. Chester
02.2017 - 08.2020

Administrative Assistant

Associa Hawaii
02.2014 - 01.2017

High School Diploma -

Maui High School

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