Shasta Morris
Kihei,Hawaii
Summary
Seasoned Administrator with a strong leadership, problem-solving, time management, and organizational abilities honed in a large, client-focused office. Proven track record of managing multiple projects and meeting challenging deadlines. Skilled in front office coordination, administrative tasks, appointment scheduling, and customer service. Known for improving operational efficiency and team productivity through process enhancements. Committed to professionalism and delivering high-quality results in fast-paced, deadline-driven environments.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Hospice Maui
Wailuku, Hawaii
02.2024 - Current
- Efficiently managed daily office operations
- Coordinated staff members' travel arrangements
- Implemented office policies and procedures to improve efficiency and compliance.
- Assisted in the organization and management of electronic and manual filing systems.
- Updated patient contact information in database systems.
- Completed administrative support tasks within specified deadlines.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Managed office supply inventory, placing orders and controlling costs.
- Conducted technology set up for new staff, facilitating seamless integration into the team.
- Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
Administrative Director
Behavioral Health Hawaii
Kihei
03.2022 - 02.2023
- Managed all aspects of daily operations for an out-patient drug and alcohol treatment facility, including administration, customer service, and marketing functions.
- Oversaw multi-faceted roles within Behavioral Health Hawaii related to administration inclusive of human resources management, accounts handling, provision of technical support besides taking charge of precise medical invoices processing.
- Participated in community education, case management, patient care, and coordination.
- Determined qualifications and competence of department/service personnel providing patient care services.
- Collaborated with medical leadership and interdisciplinary team members to streamline patient care services delivery.
- Maintained compliance with Affirmative Employment and Equal Employment Opportunity regulations.
- Delivered outstanding customer service and collaborated with top-level executives to develop and implement strategic plans
Office Manager
Akamai Recovery Maui
Wailuku, HI
08.2020 - 03.2022
- Consistently demonstrated a high level of professionalism in delivering administrative and clerical support.
- Supervised and coordinated staff members, managed schedules, and assigned responsibilities.
- Scheduled and managed appointments using industry-specific software, ensuring efficient customer service support.
- Processed and submitted insurance claims.
- Resolved patient inquiries and complaints requiring management-level escalation.
- Managed Human Resource files
- Worked with Business Administrator and staff to ensure that all policies and procedures are reviewed promptly and are in compliance with regulatory and accreditation standards.
Administrative Assistant
Dr. Jeffrey H. Chester
Wailuku
02.2017 - 08.2020
- Scheduling meetings and appointments, greeting visitors and providing general administrative support to patients
- Ensure smooth running of office and help to improve company procedures and day-to-day operation
- Serve as point person for office manager duties.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Assistant
Associa Hawaii
Kihei, HI
02.2014 - 01.2017
- Oversaw operations for 50+ properties spanning Maui, Lanai, and Oahu as administrator to 5 property managers
- Organized and attended all association Annual and Inaugural meetings.
- Maintained association websites by updating meeting minutes, governing documents, Calendar, legal documents and pavilion reservations.
- Designed and distributed email campaigns to effectively reach all owners
- Managed vacation rental reservations, calendars, owner information, and client requests, including emergency services.
- Managed office operations, including supply procurement and office equipment maintenance, while collaborating with property manager to optimize office functionality.
Skills
- MS Office: Knowledge in word, excel, powerpoint and outlook
- Google Workspace: Proficiency in Google Docs, Sheets, Slides, Gmail
- Video conferencing: experienced in operating and set up of zoom, Skype, Google meet, Microsoft teams
- Attention to Detail
- Problem Resolution
- Analytical skills
- Interpersonal Communication
- Multitasking
- Organizational Skills
Timeline
Front Office Coordinator
Hospice Maui
02.2024 - Current
Administrative Director
Behavioral Health Hawaii
03.2022 - 02.2023
Office Manager
Akamai Recovery Maui
08.2020 - 03.2022
Administrative Assistant
Dr. Jeffrey H. Chester
02.2017 - 08.2020
Administrative Assistant
Associa Hawaii
02.2014 - 01.2017
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