Shasta O'Conner
Suffolk,VA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Proven to remain calm in high-stakes environments, adept at multitasking and prioritization, demonstrated as a 911 Emergency Dispatcher. Skilled in problem-solving and excellent communication, consistently enhancing operational efficiency by the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Surry County
09.2023 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Customer Service Representative
SimplrFlex
12.2020 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated emails/chats efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Responded to customer requests for products, services, and company information.
- Managed stressful situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes on 10+ companies.
- Investigated and resolved accounting, service and delivery concerns.
Youth Soccer Communications and Field Director
BASL Youth Soccer
02.2019 - 03.2020
- Recruited, trained and managed 400+ campaign volunteers, staff members, and youth members.
- Coordinated cross-functional teams to ensure seamless execution of field activities and timely completion of games and practices.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved issues and problems with students, parents and officials.
- Established and updated objectives and tools for overall program and skill enhancement.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Responsible for all email and social media communications
- Assisted in the organization of company wide events.
Companion Animal Department Manager
Petco, Inc.
10.2015 - 01.2018
- Ensured proper pricing accuracy by regularly updating price tags according to company guidelines.
- Managed department budget, ensuring cost-effective spending while maintaining high-quality offerings.
- Drove sales through companion animal adoptions and related product recommendations.
- Enhanced customer satisfaction by providing knowledgeable advice on pet care and products.
- Oversaw daily operations including opening/closing procedures, employee scheduling, and task delegation for efficient workflow management.
- Promoted adoption events that helped find loving homes for pets in need of placement.
- Maintained accurate records of animal health, treatments, and vaccinations in compliance with local regulations.
- Assisted with inventory, department layout, maintained schedules, kept detailed records books, and kept up to date on all animal care standards.
- Addressed customer complaints promptly, resolving issues to ensure ongoing satisfaction and solidify trust.
- Trained personnel in animal care equipment, maintenance, and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL2020
Skills
- Prioritization
- Situational Awareness
- Patience and Tolerance
- Problem-Solving
- Active Listening
- Dependable and Responsible
- Documentation And Reporting
- Multitasking Abilities
- Excellent Communication
- Self Motivation
Certification
- EMD - Emergency Medical Dispatch
- Basic Dispatch School Certified
- ProQA Certified
- CPR Certified
- VCIN/NCIC Certified
- FEMA 100, 200, 700, 800 Certified
Timeline
911 Emergency Dispatcher
Surry County
09.2023 - Current
Customer Service Representative
SimplrFlex
12.2020 - 09.2023
Youth Soccer Communications and Field Director
BASL Youth Soccer
02.2019 - 03.2020
Companion Animal Department Manager
Petco, Inc.
10.2015 - 01.2018
Bachelor of Science - Business Administration
Florida State College At Jacksonville
- EMD - Emergency Medical Dispatch
- Basic Dispatch School Certified
- ProQA Certified
- CPR Certified
- VCIN/NCIC Certified
- FEMA 100, 200, 700, 800 Certified
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