Shasta Phillips
Union City,TN
Summary
Driven Elderly Caregiver with a proven track record at Genecare, enhancing client satisfaction through compassionate caregiving and efficient medication management. Skilled in relationship building and personal hygiene assistance, I significantly improved seniors' quality of life. Leveraged strong documentation skills to keep healthcare teams informed, achieving a notable increase in positive health outcomes.
Overview
26
26
years of professional experience
Work History
Elderly Caregiver
Genecare
12.2022 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Elderly Caregiver
Self Employed
11.2020 - 08.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
Cash Officer
Walmart
03.2003 - 09.2017
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Cultivated positive relationships with clients while maintaining their privacy and confidentiality at all times.
- Addressed client concerns with empathy, providing solutions that enhanced overall satisfaction levels.
Order Processor
Cbk
06.1998 - 03.2003
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Provided support to customer service representatives in resolving complex inquiries relating to orders or shipments.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Education
Gibson County High School
Dyer, TN05.1998
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Relationship Building
- Dementia Care
- Activities of Daily Living
- Emotional Support
- Housekeeping
- Customer Service
- Patient Care
- Client documentation
- Social interaction
- Workload Management
- Patient Companionship
- Safe Patient Transportation
- Alzheimer's support
- Incontinence care
- Transportation Services
- Basic Mathematics
- Medication Administration
- Data Confidentiality
- Medical appointment coordination
- Rehabilitation Exercise
- Nutrition monitoring
- Diabetes Care
- Fast Learner
- Decision-Making
- Clear Communication
- Ability to Lift
- Client satisfaction
- Personal Care Aide
- Cooking meals
- Attentive to People
- Documentation and Recordkeeping
- Blood Glucose Monitoring
- Personal Care Worker (PCW)
- Errands
- Supportive Personality
- Client Transportation
- Medication Management
- Schedule Maintenance
- Records Maintenance
- Word Processing
- Personal Care Homemaker (PCHM)
Timeline
Elderly Caregiver
Genecare
12.2022 - Current
Elderly Caregiver
Self Employed
11.2020 - 08.2022
Cash Officer
Walmart
03.2003 - 09.2017
Order Processor
Cbk
06.1998 - 03.2003
Gibson County High School
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