Shasta Rose Barnett
Kihei,HI
Summary
From Las Vegas to Maui. I am detail-oriented, can handle special request and challenges that may occur. The overall goal is to promote a great and unique experience for all Guest at any given time. Accommodations and Guest Service is my personal passion. I have the Aloha spirit with a fast paced - and great understanding of what exceeding a Guest expectations means.
Overview
6
6
years of professional experience
Work History
Special Events Coordinator/Office Manager
Mulligans On The Blue
Wailea, HI
01.2021 - 04.2022
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Coordinated florists, photographers and musicians during for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Waitress/Event Staff Member
Mulligans On The Blue
Wailea, HI
10.2017 - 04.2020
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
VIP Cocktail Waitress
Larry Flynt's Hustler Club
Las Vegas, NV
11.2015 - 11.2016
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Delivered prompt service to prioritize customer needs.
Pool Host
Mirage Hotel
Las Vegas, NV
02.2015 - 10.2016
- Collaborated with various team members to meet guests' requests.
- Worked closely with VIP services and beverage team to promote high level of service.
- Welcomed guests to pool and resort by providing friendly, memorable service.
- Delivered seamless and professional experience by assisting with tasks associated with cabana check-ins and check-outs.
Education
Certificated - Event Planning
New York Institute of Art And Design
Online05.2017
High School Diploma -
Foothill High School
Henderson, NV06.2012
Skills
- Conference and Convention Planning
- Conflict Resolution
- Service Coordination
- Social Media Marketing
- Independent Thinking
- Multitasking and Prioritization
- VIP Service
Timeline
Special Events Coordinator/Office Manager
Mulligans On The Blue
01.2021 - 04.2022
Waitress/Event Staff Member
Mulligans On The Blue
10.2017 - 04.2020
VIP Cocktail Waitress
Larry Flynt's Hustler Club
11.2015 - 11.2016
Pool Host
Mirage Hotel
02.2015 - 10.2016
Certificated - Event Planning
New York Institute of Art And Design
High School Diploma -
Foothill High School
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