Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shasti Valenzuela

Phoenix,AZ

Summary

Dynamic Medical Assistant with extensive experience at Arizona Oncology Associates, adept at enhancing patient care through effective communication and HIPAA compliance. Proven ability to streamline patient scheduling and improve clinic efficiency, resulting in reduced wait times. Committed to fostering trust and delivering compassionate service to diverse patient populations.

Overview

24
24
years of professional experience

Work History

Medical Assistant

Ironwood Cancer and Research Center
01.2025 - 04.2025
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Medical Assistant

Arizona Center For Cancer Care
01.2021 - 01.2025
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

MA Supervisor

Arizona Oncology Associates
01.2001 - 01.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Sr. Medical Assistant

Arizona Oncology Associates
01.2001 - 01.2021
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Increased clinic productivity by training new medical assistants in proper techniques and best practices.
  • Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
  • Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
  • Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
  • Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
  • Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decisionmaking.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
  • Provided compassionate care to diverse populations, fostering trust and rapport with patients of all ages and backgrounds.
  • Assisted physicians with diagnostic procedures, providing accurate results to facilitate effective treatment plans.
  • Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
  • Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
  • Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Education

Montebello High School
Los Angeles, CA

Graduate - Medical Assistant

Nevada Career Institute
Las Vegas, NV
04.1997

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Timeline

Medical Assistant

Ironwood Cancer and Research Center
01.2025 - 04.2025

Medical Assistant

Arizona Center For Cancer Care
01.2021 - 01.2025

MA Supervisor

Arizona Oncology Associates
01.2001 - 01.2021

Sr. Medical Assistant

Arizona Oncology Associates
01.2001 - 01.2021

Montebello High School

Graduate - Medical Assistant

Nevada Career Institute

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Shasti Valenzuela