Shastin Morrison
Creston ,IA
Summary
Dynamic retail leader with extensive experience at Walmart, excelling in team management and customer service. Proven track record in enhancing operational efficiency and driving sales through effective promotions planning. Skilled in employee training and conflict resolution, fostering a collaborative environment that boosts team morale and performance.
Overview
8
8
years of professional experience
Work History
Store Leader
Maurices
12.2024 - Current
- Managed daily store operations, ensuring seamless customer service and optimal staff performance.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Trained and developed team members on operational procedures and customer engagement techniques.
- Analyzed inventory levels, coordinating restocks to maintain product availability and reduce shrinkage.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Executed promotional events, increasing foot traffic and enhancing brand visibility in the community.
- Utilized point-of-sale systems for accurate transactions and efficient customer checkouts.
- Conducted regular assessments of store performance metrics to identify areas for improvement and growth opportunities.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
Digital Coach
Walmart
12.2023 - 05.2024
- Developed training materials to enhance team performance and knowledge retention.
- Facilitated onboarding sessions for new associates, ensuring a smooth transition into roles.
- Collaborated with management to identify areas for process improvement within the team.
- Implemented best practices in customer service to improve overall customer satisfaction ratings.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
- Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
Digital Team Lead
Walmart
10.2021 - 12.2022
- Led team of associates in achieving daily operational goals and enhancing customer service quality.
- Trained new team members on store policies, procedures, and safety protocols to ensure compliance.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Coordinated scheduling for staff to optimize coverage during peak shopping hours and enhance efficiency.
ON Associate
Walmart
09.2017 - 10.2021
- Assisted in data entry for operational reports, ensuring accuracy and timely processing.
- Supported team in managing project documentation and scheduling meetings efficiently.
- Learned to navigate software tools for tracking project progress and deliverables.
- Contributed to research efforts by gathering information and organizing findings systematically.
Education
Creston High School
Creston, IA2016
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
- Employee training
- Operations management
- Team development
- Documentation and reporting
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Employee management
- Recruiting and hiring
- Inventory management
- Scheduling coordination
- Delegating work
- Bank and safe deposits
- Sales strategies
- Employee scheduling
- Performance reviews
- Policies and procedures
- Employee development
- Restocking oversight
- Leading staff meetings
- Store maintenance
- Budget planning
- KPI tracking
- Supply ordering
- Sales promotions
Timeline
Store Leader
Maurices
12.2024 - Current
Digital Coach
Walmart
12.2023 - 05.2024
Digital Team Lead
Walmart
10.2021 - 12.2022
ON Associate
Walmart
09.2017 - 10.2021
Creston High School
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