Shasuna Thomas
Anton,Tx
Summary
Healthcare professional prepared for senior-level responsibilities in patient access. Proven track record in enhancing patient service processes and streamlining operations. Valued team collaborator focused on delivering results and adapting to changing needs.
Overview
29
29
years of professional experience
Work History
Patient Access Associate II
R1 Rcm
07.2024 - 04.2025
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Facilitated smooth transitions during system upgrades increasing overall productivity and reducing downtime.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
- Resolved complex billing issues, ensuring accurate financial records and timely payments from patients and insurers.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Verified patient insurance eligibility and entered patient information into system.
Senior Patient Access Specialist
Providence Health & Services
11.2000 - 07.2024
- Enhanced patient experience with empathetic communication and personalized assistance.
- Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
- Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
- Coordinated pre-authorization requests with insurers efficiently reducing medical claim denials.
- Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
- Maintained up-to-date knowledge of changing industry regulations ensuring compliance at all times.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting privacy rights at all times.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Library Aide/Mahon Library
City Of Lubbock
09.1996 - 09.2012
- Improved library organization by accurately shelving books and materials according to the Dewey Decimal
- Collaborated with other library aides to create an efficient team dynamic and ensure smooth operations across all departments.
- Streamlined check-in and check-out processes for increased efficiency at the circulation desk.
- Contributed to effective inventory management through regular shelf-reading, identifying misplaced items, and addressing gaps in the collection.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
WIC Clerk
South Plains Community Action Association
09.1999 - 10.2000
- Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Collaborated with healthcare professionals to address dietary concerns for clients, resulting in improved health outcomes.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Updated client information regularly within the database system to ensure accurate recordkeeping.
- Conducted thorough assessments of family needs to accurately determine benefit allotments.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
General Studies
South Plains College
Levelland, TXSocial Sciences Education
Lubbock Christian University
Lubbock, TXSkills
Time Management
Insurance Verification
Medical Terminology
Organizational Skills
Customer Service
Leadership
Communication
Timeline
Patient Access Associate II
R1 Rcm
07.2024 - 04.2025
Senior Patient Access Specialist
Providence Health & Services
11.2000 - 07.2024
WIC Clerk
South Plains Community Action Association
09.1999 - 10.2000
Library Aide/Mahon Library
City Of Lubbock
09.1996 - 09.2012
General Studies
South Plains College
Social Sciences Education
Lubbock Christian University
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