Shatabdi Sharma

• Provided personalized career counseling to our clients through one-on-one coaching and virtual support,
• Provided guidance on resume development, job search strategies, mock interviews, and networking and social media importance.
• Understanding clients current status and provided guidance for their next achievable goal.
• Promoted culture of continuous learning and development, leading to higher retention rates among mentees.
• Assisted mentees in developing self-confidence and positive self-image.
• Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
• Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
• Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
• Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
• Developed trust-based relationships with mentees through active listening and empathetic communication.
• Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
• Developed comprehensive mentorship materials, including guides and templates, to streamline mentoring process.
• Provided resources to support protege in achieving career goals.

• Identified training needs for employees through monthly performance ratings, job analysis, career path tracking. Consulted with their supervisors and developed new training plans, end to end preparation and execution of training plans for classroom training, self-guided, and virtual training.

• Managed and planned sessions for internal promotion and examinations and planning & organizing interviews with leadership.

• Developed training programs and objectives for Managers & Subject matter experts.

• Planned and executed New Hire Integration and orientation.

• Maintained and updated all employee’s training, Integration and orientation presentations and necessary SOPs.

• Conduction timely surveys with employees to understand their training needs.

• Facilitated general training sessions for new hires and existing employees.

• Worked with trainers and subject matter experts to develop various training audio, videos, PDFs, presentations to automate and simplify training process, including new hire orientations, quick reference etc.

• Maintained communication with operations team for all training needs.

• Provided direction and guidance to content development team based on training roadmaps.

• Program Ownership: Created and executed development strategies and efficiently / appropriately responded to changes in business priorities.

• Evaluated, tracked, and reported on impact of training to senior leadership.

• Developed individualized and group training programs that address specific business needs.

• Led e-learning platform of Genpact.

• Managed the technologies and logistic requirement of trainings, in collaboration with IT and logistic teams.

• Created, developed and executed special training programs.

• Conducted surveys to identify training gaps, and effectiveness of training program.

• Operated selection process of new trainers/SMEs and their trainings needs.

• Provided day to day support to employees for their HR issues and queries.

• Planned and organized coaching, counseling and career development sessions for employees.

• Ensured training completions of employees as per compliance guidelines.

• Worked with business to help them achieve their goals with continuous improvements of employee’s training needs.

• Was reporting and keeping track of client trainings, publishing timely updates for leadership.

• Planned and executed other tasks assigned within the line of HR and Business.

• Planning, execution of social activities with Corporate Social Responsibility Team.

• Worked as a Communication and people engagement specialist.

• Prepared and released communications for important Ops and HR updates, new policies, changes, information and SOPs etc.

• Planned events and organized employee engagement activities like Fun Fridays, Halloween contest, Independence Day quiz, singing, art, photography, unique talent contest and other seasonal events.

• Planned and organized Rewards and Recognition events for employees.

• Was responsible for management and distribution of employee give away, certificates etc.

• Was responsible for uploading cheer points for awarded employees on Genpact portal.

• Managed other support system requirements for employees like distribution of lockers.

• Released communications and managed celebrations on BDs and Anniversaries of leaders and employees.

• Prepared and released welcome emails for new hires and appreciation, promotional emails for existing employees.

• Prepared and released training and development communications for employees.

• Released communication on COVID guidelines for employee safety.

• Managed internal promotion examinations.

• Planning & organizing promotional interviews with leadership.

• Planned and executed other tasks assigned within the line of HR and Business.

• Planning, execution of social activities with Corporate Social Responsibility Team.

• Was responsible for lining up candidates and taking interviews.

• Coordinated entire recruiting and selection process from end to end with extensive process management sourcing, interviewing and selection skill.

• Identified potential candidates suitable for the desired position, network with existing candidate pool, actively source referrals, and follow through with leads.

• Explained JDs and other terms related to employment to the candidates and counseled them for ops interview.

• Proficient in sourcing prospects from job portals, reference mapping, postings on job portals.

• Was responsible for managing timely bulk SMS, and mass mailing to candidates in regards with job opportunities.

• Worked on different job portals.

• Conducted mandatory objective test for candidates. • Coordinated with managers for process interviews. • Was responsible for reporting to site lead for other team members performance.

• Was responsible for Offer letter preparation, background checks.

• Co-ordinates with International Businesses and updated the overall hiring status to business HR Leaders and Managers.

• Managed overall data for each candidate, handling the communication from HR Managers, Operations team and candidates.

• Conducted training to the new team members.

• Co-ordinates with Process Operations Team.

• Conducted follow-up communications with candidates and resources.

• Coordinated entire recruiting and selection process from with extensive process management sourcing, interviewing and selection skill.

• Identified potential candidates suitable for the desired position, networked with existing candidate pool, actively source referrals, and followed through with leads.

• Proficient in sourcing prospects from job portals, reference mapping, postings on job portals.

• Contacted clients for open positions, Understanding JDs and other terms related to employment.

• Conducted follow-up communications with candidates and resources.

• Conducted induction and training of new hires.

• Communicated with hiring managers/ operation manager to clarify specific hiring needs.

• Accurately updated and maintained internal tracking databases.