Shatajai Batiste
Breaux Bridge,LA
Summary
Knowledgeable customer service representative with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Experienced with medical billing and coding. Utilizes skills in claims processing and regulatory compliance to enhance healthcare administration. Knowledge of maintaining accurate patient records and navigating complex billing systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE ASSOCIATE
Conduent
09.2023 - 10.2024
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Employed active listening techniques to understand customers' needs and provide proper solutions.
ORDER FILLER
Walmart
06.2023 - 09.2023
- Efficiently fulfilled customer orders by accurately selecting and packaging items
- Maintained inventory accuracy and organized stock shelves
- Collaborated with team members to ensure smooth operations and prompt order fulfillment
CASHIER
Family Dollar
10.2022 - 08.2023
- Helped customers with inquiries, product recommendation& resolving complaints
- Operated cash register and processed transactions accurately
- Maintained a clean and organized store environment
CUSTOMER SERVICE REPRESENTATIVE
Wendy's
12.2017 - 03.2020
- Kept the counters and food areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
Education
Medical Billing and Coding Specialist
Florida Technical College
05-2026
Certification - Computer Information Systems
Unitech Training Academy
12.2023
High School Diploma - undefined
St. Martinville Senior High
05.2015
Skills
- Hard Working
- Multitasking
- Communication
- Time Management
- Problem-Solving
- Empathy
- Active Listening
- Adaptability
- ICD-10 proficiency
- Medical Terminology
- Dependability
- Customer service
- Team collaboration
- HIPAA compliance
Certification
- Computer Information System, Unitech Training Academy - Nov 2023
Timeline
CUSTOMER SERVICE ASSOCIATE
Conduent
09.2023 - 10.2024
ORDER FILLER
Walmart
06.2023 - 09.2023
CASHIER
Family Dollar
10.2022 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
Wendy's
12.2017 - 03.2020
Certification - Computer Information Systems
Unitech Training Academy
High School Diploma - undefined
St. Martinville Senior High
Medical Billing and Coding Specialist
Florida Technical College