Shataka Payne
Richmond,TX
Summary
Experienced professional in administration with excellent communication, strategic planning, customer service, process improvement, highly organized, detail-oriented, and project management skills
Overview
24
24
years of professional experience
Work History
Eligibility Specialist
Fort Bend County Social Services
07.2021 - Current
- Interview clients to determine eligibility and provide emergency assistance to individuals and/or families within program guidelines using available resources
- Participate in planning of programs, policies, or objectives for own work group and department
- Retrieve and enters current data into database
- Respond to phone calls and personal inquiries from public, clients, and other agencies and resolves or refers to appropriate agencies
- Perform receptionist duties as needed.
Quality Control Special Projects
Fort Bend County Social Services
- Develop and conducts staff training as new program policies and procedures are implemented or new programs are mandated by the federal government
- Evaluate quality control reviews for accuracy and compliance with federal and county requirements
- Evaluate trends and resolves problems regarding the methods of quality control operations or procedures
- Analyze, interpret, and report data to management and participates in corrective action planning
- Work with staff to identify and modify quality control procedures to meet the changing information needs of the program and staff
- Provide technical guidance and assistance during the review process
- Work independently on extensive varieties of duties performing client support.
Texas Works Advisor II
Health and Human Services
08.2019 - 07.2021
- Scheduled and assessed clients for medical Medicaid and Medicare appointments
- Interviewed applicants and recipients in person or by inbound or outbound telephone calls to determine financial eligibility for public assistance programs
- Evaluated data from both electronic and print sources to enter information into a computer-based eligibility system
- Computed and authorized benefits based on eligibility determination
- Processed work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Office Manager / Executive Administrative Assistant
Fruit City Church
06.2000 - 09.2021
- Coordinated the development and implementation of recruiting, scheduling, and training volunteers
- Maintained accurate tracking of church records and other important business documents
- Set up counseling meetings and other appointments for Pastor and senior staff members
- Prepared and distributed weekly bulletins
- Maintained and updated all policies and procedures, standard forms, and literature
- Maintained and updated company website and social media platforms.
Teacher Assistant
Faith West Academy
09.2017 - 06.2019
- Maintained the established routines and procedures of the school and classroom to which assigned
- Followed the lesson plans provided by the absent teacher
- Encouraged, monitored, and promoted student progress
- Assumed the responsibility for overseeing pupil behavior in the classroom, during lunch, activity periods, and out-of-class settings
- Provided a brief report in writing on the day's activities at the conclusion of each day for the teacher.
Merchandise Assistant
Stage Stores Inc.
04.2000 - 07.2019
- Created purchase orders for merchandise
- Maintained monthly receipts, margin adjustments, and debit allowance
- Recapped monthly sales, inventory, and payments to vendors
- Calculated markdown analysis report
- Resolved distributing warehouse troubles
- Provided customer service to consumers inquiring about merchandise.
Import Coordinator
Stage Stores Inc.
- Negotiated the cost of products from overseas affiliates and provided import estimates into the United States (via air, ocean, and truck)
- Provided customer service to internal departments and overseas affiliates/clients
- Classified all entries, resolved import problems, and monitored current imports for incoming exhibitions
- Coordinated all deliveries and security arrangements from airport to facility
- Handled all post-entry amendments and internal audits of all imports.
Education
Houston Community College
Houston, TX01.2002
Southeastern Oklahoma State University
Durant, OK01.1999
Skills
- Policy review
- Compliance
- Grant reporting
- Training
- Analyze data
- Program evaluation
- Quality improvement
- System administration
- Microsoft Office Suite
- Adobe Acrobat
- Adobe Photoshop
- HTML
Timeline
Eligibility Specialist
Fort Bend County Social Services
07.2021 - Current
Texas Works Advisor II
Health and Human Services
08.2019 - 07.2021
Teacher Assistant
Faith West Academy
09.2017 - 06.2019
Office Manager / Executive Administrative Assistant
Fruit City Church
06.2000 - 09.2021
Merchandise Assistant
Stage Stores Inc.
04.2000 - 07.2019
Quality Control Special Projects
Fort Bend County Social Services
Import Coordinator
Stage Stores Inc.
Houston Community College
Southeastern Oklahoma State University
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