Customer Service Representative
CVS Specialty Pharmacy
- Assisted customers with medication inquiries and resolved prescription-related issues.
- Processed prescription orders efficiently while ensuring compliance with pharmacy regulations.
- Utilized pharmacy software to manage patient information and track medication history.
- Collaborated with healthcare professionals to coordinate patient care and medication therapy management.
- Handled billing inquiries and facilitated resolution of payment discrepancies for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.