Shatara Collins
Wixom,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Warehouse Inventory Associate
CVS Health
04.2022 - Current
- Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
- Provided exceptional customer service when responding to inquiries about orders or shipment statuses, promoting positive brand image and repeat business opportunities.
- Reduced order processing time for increased customer satisfaction by accurately preparing shipping documentation and labels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Services (Part-Time)
Michigan Gaming Control Board
03.2022 - 11.2022
- Supported executive staff in scheduling meetings, managing calendars, and coordinating travel arrangements for optimal time management.
- Assisted in the preparation of presentations, reports, and meeting materials to ensure successful outcomes for business meetings.
- Maintained professional communication with clients through efficient handling of emails, phone calls, and correspondence.
- Contributed to a positive work environment by fostering effective teamwork among colleagues across departments.
Currency Transaction Processing Specialist
Federal Reserve Bank Of Chicago
04.2021 - 12.2021
- Streamlined transaction processing by implementing efficient procedures and system improvements.
- Reduced errors in data entry through thorough quality checks and attention to detail.
- Enhanced customer satisfaction by providing timely and accurate transaction processing services.
- Maintained compliance with industry regulations through regular training and adherence to guidelines.
- Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
Medical Billing and Coding (Follow-Up)/ Admin
Trinity Health
09.2019 - 05.2021
- Enhanced course content for optimal learning outcomes through collaboration with colleagues and administrators.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Production Warehouse Associate
Cardinal Health
04.2016 - 08.2019
- Audited packed orders before loading orders into trailers, Inspected quality of products being shipped out insuring that all products meet the highest standard of accuracy (strong attention to detail), Printed labels and verified customers’ orders, Packaged and distribute medical supplies, Operated powered industrial truck (P.I.T) (Order Picker, Reach Truck, Walkie Rider), Picked products using pickto voice (RF systems), Conducted orientation; new hire (on boarding) /Answered phones
Education
Microsoft Office: Word 2010
Fraza Forklift Certification
Business Administration
Henry Ford Community College
Dearborn, MI01.2025
Customer Service, Professional Communications and Team Building
Focus: HOPE Training Program
09.2012
Skills
- Data Entry
- Data Collection
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Microsoft Office Suite
- Time management
- Decision-making
Timeline
Warehouse Inventory Associate
CVS Health
04.2022 - Current
Administrative Services (Part-Time)
Michigan Gaming Control Board
03.2022 - 11.2022
Currency Transaction Processing Specialist
Federal Reserve Bank Of Chicago
04.2021 - 12.2021
Medical Billing and Coding (Follow-Up)/ Admin
Trinity Health
09.2019 - 05.2021
Production Warehouse Associate
Cardinal Health
04.2016 - 08.2019
Microsoft Office: Word 2010
Fraza Forklift Certification
Business Administration
Henry Ford Community College
Customer Service, Professional Communications and Team Building
Focus: HOPE Training Program
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