Shatara Cox-Wyatt
Rex,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Claims Associate
State Farm
02.2020 - 04.2021
- Receiving and reviewing claim information
- Applying claims settlement procedures to process claims, initiate claim payments, and close claim files
- Communicating with customers and associates over the telephone and other communication channels
- Working in a collaborative team environment to handle a large volume of claims and telephone calls
- Using State Farm claims systems and other technologies to perform job duties.
Senior Member Service Representative
MLO, Navy Federal Credit Union
06.2014 - 08.2019
- Monitor cash operation and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
- Ensure the branch team develops and maintains strong technical, soft and leadership skills; strong cohesion; high morale and strong performance levels
- Ensure the branch team develops, achieves, and maintains product, service and business goals including to cross-service Navy Federal products and services
- Ensure the team follows, complies with, and regularly reviews all required policies, practices, and procedures
- Lead and motivate the team to deliver high quality member service ensuring delivery is accurate, complete, swift, and courteous
- Processes deposits, withdrawals, loan payments and cash advances as well as issuing Visa gift cards and Travelers Cheques
- Opens/closes accounts; check re-orders; stop payments/special handling; and reissuing, reinstating and canceling debit cards
- Counsels current and prospective members about Navy Federal products and services
- Analyzes and researches problems related to financial accounts
- Ensures cash and other entrusted negotiable instruments are handled appropriately
- Assists members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications.
Bank Lead Teller
Wells Fargo
01.2013 - 06.2014
- Establish and maintain positive relationships with internal and external customers utilizing service-related techniques
- Provided supervision to tellers to ensure handling compliance of audit operations and regulatory issues
- Responsible for workflow schedule, transaction approval and teller training and supervision
- Responds to inquiries/problems and handle more complex services and transactions
- Responsible for identifying additional opportunities to sell products and services to customers.
Bank Teller
Wells Fargo
10.2011 - 01.2013
- Establish and maintain positive relationships with internal and external customers utilizing service-related techniques
- Good listening skills and the ability to read and understand information and ideas presented in writing
- Ability to adapt to changing customer requirements
- Demonstrated ability to achieve individual and team goals
- Responsible for comprehensive, prompt, and efficient customer transactions
- Balances cash drawer at the end of the shift and compare totals to system generated balancing sheets.
Certified Trainer and Bartender
Olive Garden
10.2007 - 10.2011
- Establish and maintain positive relationships with internal and external customers utilizing service-related techniques
- Make the customer the top-most priority in relation to all other work which frequently requires multi-tasking
- Oversee company procedures followed by new hires and current teammates
- Responsible for answering guest inquires and complaints
- Responsible for processing payments.
Education
Some College (No Degree) - Business Administration W/conc in Human Resource
Southern New Hampshire University
ManchesterSkills
- Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Access)
- Interpersonal Communication
- Time Management
- Documentation Review
- Database Management
- Decision-Making
References
Available upon request
Timeline
Claims Associate
State Farm
02.2020 - 04.2021
Senior Member Service Representative
MLO, Navy Federal Credit Union
06.2014 - 08.2019
Bank Lead Teller
Wells Fargo
01.2013 - 06.2014
Bank Teller
Wells Fargo
10.2011 - 01.2013
Certified Trainer and Bartender
Olive Garden
10.2007 - 10.2011
Some College (No Degree) - Business Administration W/conc in Human Resource
Southern New Hampshire University
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