Shatara Early

Dynamic Human Resources Generalist with a proven track record at Alight Solutions, adept in HR data analysis and workplace relations management. Recognized for enhancing customer satisfaction and implementing effective performance management systems. Skilled in fostering positive team dynamics while driving operational efficiency and achieving superior results in client relations.

• Human Resources Generalist/Business Instructor, Alight Solutions, LLC., Charlotte, NC, 01/01/19, Present, Supports Bank of America managers and associates in fulfilling benefits enrollment procedures, understanding LOA benefits, eligibility, and health and insurance/COBRA options to enhance operational efficiency., Delivers required benefit program-related information and suggestions to administer payroll and other employee benefit programs., Instructs managers and recruiters in acquiring talented staff to maximize workforce capacity., Manages weekly attendance, time-tracking, and payroll policies, to provide company success., Standing on floor supervisor, delivering solutions to internal client escalations, by having a problem serving mindset., Improved company’s reputation by complying with policies, procedures, laws, standards, and other government regulations., Attained quarterly pay incentive for customer satisfaction score, by maintaining a 90%+ adherence rate., Delivers effective communication, collaboration, and decision-making skills along with commitment to team environment dynamics., Expert on the business process of customer service tools, data, and strategies that improve employee outcomes and operational efficiencies., CSAT research and analysis project management member, that generates reports and customer data, to analyze/identify trends and areas for improvement.
• Residential and Commercial Customer Care Representative, Republic Services, Beaufort, SC, Charlotte, NC, 01/01/14, 12/31/18, Performed multiple activities, such as arranging new accounts, renewing existing contracts, and shifting existing accounts to new service addresses to streamline operations., Examined marketing campaigns and promotions with management to evaluate customer retention., Performed daily duties using Infopro and Sales Force for job production input., Complied with corporate’s standards to reduce errors and increase productivity., Resolved customer inquiries and issues ahead of the required turnaround time., Processed commercial inventory stock orders, exchanges, and upgrades., Handled customer complaints and escalations as necessary, with much success., Team appointed mentor, with a focus of maintaining a trusting customer relationship., Exceeded all monthly metrics for all industrial and commercial accounts., Collaborated with local field operation techs to manage payment processing., Received milestone achievement incentive for maintained schedule adherence, above average quality, and high customer satisfactory reporting.