Shatara Gaines
Summary
Goal oriented, hardworking, dependable, and passionate job seeker with strong organizational and multitasking skills looking for long term career placement that will enable me to use my talents and ability to work well with people.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Dank Burrito
03.2023 - 01.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured proper cash amount in safe and register at the opening and closing of each day.
- Maintained a clean and organized store environment for enhanced customer experience.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Obtained national ServSafe: Food Protection Manager Certification
General Manager
Tropical Smoothie Café
04.2022 - 03.2023
- Multi-store management.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Collaborated with team members to execute seamless catering events for clients.
Assistant Store Manager
Little Caesars Pizza
09.2020 - 04.2022
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Manager
Boost Mobile Store
03.2019 - 09.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Supervisor
Charlotte Russe
09.2017 - 02.2019
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Applied security, safety and loss prevention strategies during shifts.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
Walmart
08.2015 - 05.2016
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Checked personal identifications during tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Crew Trainer
McDonald's
01.2014 - 10.2015
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
Education
NHCO Certified Phlebotomy Technician Certification - Phlebotomy
Phlebotomy Training Specialists
Raleigh, NC12.2023
Social Work And Business
Fayetteville State University
Fayetteville, NCHigh School Diploma -
Wake Forest High School
Wake Forest, NC06.2016
Skills
- Staff Development
- Financial Management
- Organizational Skills
- Problem Resolution
- Teamwork and Collaboration
- Shift Scheduling and Coordinating
- Computer Skills
- Professional and Courteous
- Policy Implementation
- Staff Management
Certification
ServSafe: Food Protection Manager Certification- 6/12/2023-6/12/2028
Timeline
Manager
Dank Burrito
03.2023 - 01.2024
General Manager
Tropical Smoothie Café
04.2022 - 03.2023
Assistant Store Manager
Little Caesars Pizza
09.2020 - 04.2022
Manager
Boost Mobile Store
03.2019 - 09.2020
Supervisor
Charlotte Russe
09.2017 - 02.2019
Cashier
Walmart
08.2015 - 05.2016
Crew Trainer
McDonald's
01.2014 - 10.2015
NHCO Certified Phlebotomy Technician Certification - Phlebotomy
Phlebotomy Training Specialists
Social Work And Business
Fayetteville State University
High School Diploma -
Wake Forest High School
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