Shatara Grant
Glennville,GA
Summary
Dynamic leader with a proven track record at Red Claw, adept in restaurant operations and risk management. Excelled in enhancing customer satisfaction and loyalty, while mentoring teams for peak performance. Skilled in disaster recovery and load balancing, achieving significant improvements in service quality and operational efficiency. Cultivates positive relationships and excels in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server Manager
Red Claw
12.2021 - Current
- Welcomed and greeted guests before presenting special menu items to clients.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated warm relationships with regular customers.
Lead
Performance Team
05.2018 - 12.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Warehouse Logistics Leader
Floor Corporations
10.2008 - 10.2011
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Assisted with new hire processing and existing training programs.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Fabricator
Great Dane Statesboro
05.2007 - 05.2008
- Performed quality checks to verify proper lengths, widths, and painted finish discrepancies.
- Used gauges, templates, and other measuring devices to inspect production parts.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
Education
Tattnall County High School
Reidsville, GA2006
Skills
- Restaurant Operations
- Disaster Recovery
- Risk Management
- Load Balancing
Timeline
Server Manager
Red Claw
12.2021 - Current
Lead
Performance Team
05.2018 - 12.2021
Warehouse Logistics Leader
Floor Corporations
10.2008 - 10.2011
Fabricator
Great Dane Statesboro
05.2007 - 05.2008
Tattnall County High School
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