Shatara Owens

• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
• Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
• Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
• Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
• Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
• Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
• Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
• Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
• Developed strategic plans for long-term growth and sustainability of the residential facility based on market trends and industry best practices.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
• Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Conducted employee performance evaluations, providing constructive feedback for growth and development

Assist in the development and implementation of treatment and

behavioral goals for adults with intellectual and developmental disabilities in a group

Home setting.

-Perform assessments

-Provide staff training

-Work hands on teaching life skills, provide group and indivdual

counselingAssist in the development and implementation of treatment and

behavioral goals for adults with intellectual and developmental disabilities in a group

Home setting.

-Perform assessments

-Provide staff training

-Work hands on teaching life skills, provide group and indivdual

counseling