Shatara Perry
Clarksville,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Backoffice Administrator- Customer Service
Philips Oral Healthcare
12.2023 - Current
- Served as a liaison between departments, fostering open communication channels that improved overall department function.
- Organized workflow and delegated tasks effectively to ensure timely project completion within SLA.
- Support Front office Representatives with request
- Using M20 app, process request submitted by representatives
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input customer information into Powercerv.
Front Office Customer Service Rep
Philips Oral Healthcare
07.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Tractor Supply Company
07.2017 - 07.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Sales Associate
TJMaxx
10.2013 - 06.2017
- Stocked items, replenished fixtures, operated as cashier, assisted shoppers, completed markdowns, and participated in store recovery.
Education
Family and Consumer Science -
Middle Tennessee State University
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Relationship Development
- Data Confidentiality
- Decision-Making
- MS Office
Timeline
Backoffice Administrator- Customer Service
Philips Oral Healthcare
12.2023 - Current
Front Office Customer Service Rep
Philips Oral Healthcare
07.2022 - 12.2023
Customer Service Representative
Tractor Supply Company
07.2017 - 07.2022
Sales Associate
TJMaxx
10.2013 - 06.2017
Family and Consumer Science -
Middle Tennessee State University
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