Summary
Overview
Work History
Education
Skills
Selectedqualifications
Timeline
Generic

Shatara Q. Kemp

Milwaukee

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Nelnet Company
01.2021 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CNA

Lutheran Home
10.2017 - 11.2021
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

Quality Healthcare Options Nuring Aid program -

01.2017

Associate Of Business -

Bryant & Stratton College
01.2016

Skills

  • Team Support
  • Patient care
  • Time management
  • Compassion and empathy
  • Bathing assistance
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • End-of-life care

Selectedqualifications

  • Adept at prioritizing and multitasking the scheduling of tasks involving daily warehouse operations, safely handling client orders, scanning shipping labels and general clerical support to ensure that daily, weekly, and monthly objectives are met.
  • Effective communication skills to relate to individuals at all levels. Talented in working with customers and staff in various departments, supervise activities to achieve the desired result through processing, planning and organization.
  • Extensive amounts of technical skills expertise including; scanning equipment, Microsoft, along with daily work priorities, client and staff meetings, activities, trainings, and special events.
  • Extensive management of customer service arenas. This has included the identification of problems before customer awareness and proactively solving. Planned recreational activities and support to clients and managed all incoming issues reporting to supervisor.

Timeline

Customer Service Representative

Nelnet Company
01.2021 - Current

CNA

Lutheran Home
10.2017 - 11.2021

Quality Healthcare Options Nuring Aid program -

Associate Of Business -

Bryant & Stratton College
Shatara Q. Kemp