Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Shatara Sias

Shatara Sias

Beaumont

Summary

As a Cashier, I has developed a strong foundation in customer service and transactional operations, with a keen focus on delivering efficient and positive experiences for every customer. With over 3 years of experience in retail and food service industries, they have honed the skills necessary to thrive in fast-paced environments, from handling cash and operating point-of-sale (POS) systems to providing exceptional customer support.

In my previous role at Schlotskys, I was responsible for accurately processing sales transactions, managing cash drawers, and assisting customers with inquiries and concerns. I consistently maintained a high level of accuracy in order entry, ensured the efficient flow of customers during peak hours, and effectively handled refunds, returns, and exchanges. My ability to stay organized and multitask, even during the busiest times, made me a dependable team member.

A friendly, approachable demeanor has been a hallmark of my customer interactions. Whether assisting a regular customer or greeting someone new, I am committed to providing a welcoming and respectful experience. Additionally, I am well-versed in upselling products, helping to boost sales and drive customer satisfaction.

With a deep understanding of food safety protocols and a passion for teamwork, I have consistently contributed to maintaining a clean, safe, and efficient working environment. They also take pride in helping train new employees, ensuring that they learn the ropes of cashier duties and embody the company’s customer service standards.

I am excited about the opportunity to bring their experience, attention to detail, and friendly attitude to the cashier role at Schlotzskys, where they aim to continue fostering positive customer relationships and support the team in achieving company goals.

Overview

3
3
years of professional experience

Work History

Cashier

Schlotzsky's
01.2022 - Current
Key Responsibilities:
Greet customers with a friendly and professional attitude.
  • Operate the cash register and process transactions accurately, including cash, credit/debit cards, and digital payments.
  • Scan and bag items efficiently, ensuring proper packaging for delicate or fragile goods.
  • Provide customers with information about products, promotions, and store policies.
  • Handle customer returns, exchanges, and refunds according to company guidelines.
  • Maintain a clean, organized, and well-stocked checkout area.
  • Balance the cash drawer at the beginning and end of each shift, ensuring accuracy in transactions.
  • Resolve customer inquiries and complaints with professionalism and courtesy.
  • Assist in stocking shelves or organizing merchandise when needed.
  • Follow all store procedures for safety and security, including monitoring for fraudulent activities.

Assist with opening and closing duties as required.

Education

High School Diploma -

Central Highschool
Beaumont, TX
03-2006

Skills

    Technical Skills:
    Cash Handling – Accurately handling cash, making change, and processing payments
    Point of Sale (POS) System Operation – Proficiency in operating register systems and processing transactions
    Basic Math Skills – Ability to perform simple calculations quickly and accurately (eg, adding totals, giving change)
    Credit/Debit Card Processing – Understanding and working with card payment systems
    Product Scanning – Proficient use of barcode scanners and other checkout technology
    Customer Service Skills:
    Communication – Strong verbal communication skills to interact with customers clearly and professionally
    Active Listening – Understanding customer needs and responding effectively
    Patience – Remaining calm and professional, even with difficult or demanding customers
    Problem Solving – Ability to resolve issues or complaints efficiently and politely
    Friendly Demeanor – Creating a positive and welcoming environment for customers
    Organizational Skills:
    Time Management – Efficiently handling multiple tasks, such as processing payments and assisting customers, in a fast-paced environment
    Attention to Detail – Ensuring accuracy in pricing, change, and transactions
    Multitasking – Managing various responsibilities simultaneously, including bagging items and assisting customers while operating the register
    Workplace Skills:
    Dependability – Being punctual and consistently reliable during shifts
    Teamwork – Collaborating with fellow staff to ensure smooth operations
    Adaptability – Quickly adjusting to changes in procedures, policies, or customer demands
    Cash Register Balancing – Ensuring accurate drawer balances and reconciling discrepancies when needed
    Safety & Security Skills:
    Fraud Detection – Recognizing potential fraudulent activities and taking necessary actions
    Security Awareness – Following company procedures for safety and loss prevention
    Physical Skills:
    Standing for Long Periods – Enduring physical demands of working at a cash register for extended hours
    Heavy Lifting – Ability to lift and move merchandise, bags, or other items when required (if applicable)
    These skills are essential to be an effective cashier, ensuring accuracy, customer satisfaction, and smooth operations

Accomplishments

  • Consistently Achieved High Customer Satisfaction Scores
    Received positive feedback from customers and maintained a high rating in customer satisfaction surveys, reflecting excellent service and a positive store experience.
  • Successfully Managed High-Volume Transactions
    Processed up to 30 transactions per hour during peak hours, ensuring accurate and quick service while maintaining attention to detail.
  • Maintained 100% Accuracy in Cash Drawer Balancing
    Consistently balanced cash drawers at the beginning and end of each shift with no discrepancies, contributing to a zero-error rate in cash handling.
  • Reduced Customer Wait Time During Busy Hours
    Implemented efficient transaction processes that decreased average customer wait times by [X]%, especially during busy meal times or peak shopping periods.
  • Trained and Mentored New Cashiers
    Assisted in the onboarding and training of 5 new cashiers, helping them learn POS operations, customer service techniques, and cash handling best practices.
  • Increased Sales Through Upselling and Promotions
    Successfully upsold menu items, add-ons, and promotions, increasing average order value by [72]% while providing customers with relevant product suggestions.
  • Achieved Zero Customer Complaints in 36 Consecutive Months
    Maintained a track record of zero customer complaints over a period of [36] months, demonstrating strong conflict resolution and customer service skills.
  • Handled Complex Transactions with High Accuracy
    Managed complicated transactions, such as refunds, exchanges, and special requests, with accuracy and professionalism, ensuring a smooth customer experience.
  • Improved Team Efficiency During Peak Hours
    Worked closely with team members to streamline the checkout process, improving the store's efficiency during peak hours and ensuring timely service.
  • Ensured Food Safety Compliance
    Maintained strict adherence to food safety protocols while handling food and drinks, ensuring compliance with local health regulations and promoting customer safety.
  • Recognized as Employee of the Month
    Awarded "Employee of the Month" recognition for consistent performance, excellent customer service, and reliability in handling store responsibilities.
  • Maintained a Clean and Organized Work Area
    Regularly ensured that the cashier station, dining area, and back office were clean, organized, and stocked, contributing to a pleasant customer environment.
  • Efficiently Managed Refunds and Returns
    Successfully processed [15] refunds and exchanges with complete accuracy, demonstrating a strong understanding of company policies and customer service excellence.
  • Contributed to Loss Prevention
    Assisted in identifying potential security issues and preventing theft, contributing to a decrease in store loss by [15]% during my tenure.
  • Exceeded Daily Sales Target
    Surpassed daily sales goals consistently by effectively promoting daily specials and product bundles, contributing to store profitability.

Timeline

Cashier

Schlotzsky's
01.2022 - Current

High School Diploma -

Central Highschool

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Shatara Sias