Shatara Stanley
Fort Lauderdale,FL
Summary
Experienced with navigating complex routes and ensuring passenger safety. Utilizes strong communication skills to manage diverse passenger needs effectively. Track record of reliability and punctuality in all aspects of transportation duties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bus Driver
A1A Transportation
Davie, FL
06.2022 - 12.2025
- Performed routine bus maintenance and cleaning for ideal condition.
- Operated motorized ramps and lifts to assist special needs students.
- Regulated environmental controls for student comfort.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Read maps and followed written or verbal driving directions.
- Complied with local traffic regulations and safety requirements for bus operation.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Maintained order among passengers and explained safety rules and hazards.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Recruiter
A1A Transportation
Davie, FL
06.2022 - 06.2025
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Conducted exit interviews and completed employment termination paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
- Maintained Applicant Tracking System records of all applicants.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Interpreted and explained human resources policies, procedures or regulations.
- Organized pre-employment assessments such as aptitude tests or background checks when necessary.
- Established and communicated recruitment objectives and policies to employees.
- Drafted job descriptions, postings, and advertisements for open positions.
- Facilitated the onboarding process by providing new hire orientation sessions.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Organized employee directories and updated individual contact information.
- Ensured compliance with all applicable federal and state laws and regulations governing employment practices.
Dispatch Supervisor
National Relocation Services
Tamarac, FL
11.2016 - 01.2022
- Confirmed that appropriate changes were made to resolve customers' problems.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Trained new employees on company customer service policies and service level standards.
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Scheduled pickup/delivery dates for customers items to be loaded or unloaded.
- Cancelled and rescheduled customer pickup/delivery dates as well called customers to provide the balance due at delivery.
- Emailed drivers to send in delivery documents.
- Assist with our claims and compliance department when needed.
- Scanned paperwork into the system, processed paperwork.
- Provided customers to advise them of the balance due at delivery.
- Coached drivers on the proper way to fill out paperwork and make sure their files were documented according.
- Took call ins to revise customers order when necessary.
- Reviewed paperwork to make sure all documents were filled out properly prior to processing.
Customer Service Supervisor
TOTAL E MEDICAL
Deerfield Beach, FL
04.2013 - 11.2016
- Reviewed patient demographics, verify eligibility, benefits, and authorization.
- Comprehends insurance coverage and Medicare/Medicaid guidelines.
- Ability to process Medicaid/Medicare orders.
- Performed initial set up for general DME orders.
- Organized weekly sales reports for the sales department to track product success.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Achieved high sales percentage with consultative, value focused customer service approach.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Resolved product issues and shared benefits of new technology.
- Expressed appreciation and invited customers to return to the store.
- Increased territory sales by surpassing monthly goal of $12,800, managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Assisted customers with store and product complaints.
- Generated leads for new sales through telephone and email contact with customers.
Education
GED -
Florida Atlantic Career College
Fort Lauderdale, FL12.2018
Skills
- Pre-trip inspections
- DOT regulations
- Passenger safety
- Local traffic regulations
- Commercial driving
- Problem-solving
- Customer focused
- Time management
- Training and mentoring
- Complaint resolution
- Team building and leadership
- Conflict resolution techniques
Certification
- Passenger Endorsement
- School Bus Endorsement
- CDL
- DOT Physical Certification
- CPR Certification
- Firearms License
Timeline
Bus Driver
A1A Transportation
06.2022 - 12.2025
Recruiter
A1A Transportation
06.2022 - 06.2025
Dispatch Supervisor
National Relocation Services
11.2016 - 01.2022
Customer Service Supervisor
TOTAL E MEDICAL
04.2013 - 11.2016
GED -
Florida Atlantic Career College