Shataria Williams
Houston,TX
Summary
Army veteran with proven expertise in building strong agile teams that deliver quality, on-deadlines that drive corporate objectives. Proficient in mentoring others while creating strong deliverables. Accountable for 1million dollars on inventory for a 200 personnel unit. Looking for a civilian career that can utilize my leadership, mentoring, and ability to deliver on a deadline.
Overview
17
17
years of professional experience
Work History
Community Care Worker
Texas Health and Human Services Commission
Houston, TX
08.2022 - 05.2023
- Interviewed applicants, individuals receiving services, and resources to determine eligibility and functional needs.
- Conducted home/site visits to assess the need for services and provided information and referrals to other resources.
- Obtained, verified, and calculated income and resources to determine financial eligibility for Title XX programs.
- Maintained case record documents.
- Prepared basic level ongoing or special narratives or statistical reports.
Patient Access Representative
Texas Ear, Nose & Throat Specialists
Houston, TX
08.2021 - 06.2022
- Registers patients, makes new patient charts, answers the telephone, prepares the office for the day and schedules patient appointments
- Epic EMR system and MyChart experience
- Opens" the office each day, according to protocol
- Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
- Explains what information the patient should bring
- Provides a range of potential charges for the visit; and the patients financial obligation, depending on insurance type
- Provides patient several scheduling options
- Stays within the physician-approved scheduling guidelines
- Makes "reminder" phone calls one day before designated patient appointments
- Runs the daily schedules one day ahead making a copy for each physician, the nurse's station, and the front desk
- Greets patients as they arrive for scheduled appointments
- Creates a new chart for the patient encounter
- Provides new patients appropriate paperwork for required signatures
- Verifies demographic and insurance information for new and established patients, according to protocol with an accuracy rate of 100%
- Explains financial and collection policies to new patients provides written guidelines to each patient
- Checks eligibility list for capitated patients; if name is not listed, calls plan to verify eligibility; reschedules patient if necessary
- Refers to the Managed Care Manual daily with regard to patient insurance coverage rules maintains solid knowledge about all managed care plans
- Ensures all patient paperwork is complete before patient is seen puts the chart up for the clinical staff
- Sorts incoming reports and directs to appropriate physician
- Facilitates any physician requests throughout the day
- Informs patients in the reception area when the physicians are running behind offers to reschedule patients
- Assists Cashier with patient payment at the time of service, posting of charges and payments, and scheduling follow up appointments, as needed
- Maintains patient confidentiality
- Prepares outgoing mail, and sorts and distributes incoming mail
- Composes, types and edits correspondence, reports, memoranda and other material
- Distributes materials and maintains office supply inventory
Sterile Processing Technician
Michael E Debakey VA Medical Center
Houston, TX
08.2018 - 08.2021
- Customer Service
- Data Entry
- Records Management
- Assembled instruments
- Decontamination of basic instruments
- Printed count sheets
- Provided sterile products, trays and case carts
- Organized workloads
- Restocked and Inventoried instruments
- Transported soiled instruments
- Performed steam and sterad sterilization
- Documented all sterilized instruments
- Answered all phone lines
- Experience with medical terminology
- Experience with Microsoft Word and Excel
- Proficient typing/keyboarding skills
- Ability to demonstrate critical thinking
Leasing Specialist/Assistant Property Manager
Carlisle Apartments
Houston, TX
01.2012 - 08.2018
- Answered Multiple phone lines
- Lease Ups
- Lease Renewals
- Reman software experience
- Data Entry
- Rent Payments
- Marketing
- Work orders
- Onsite, bluemoon and Yardi software
- Placed outgoing phone calls to follow up and check prospective tenants
- Provided administrative support
- Developed and produced reports, letters, memorandum, and other departmental correspondence
- Maintained and updated files for area of responsibility
- Screened and sorted mail,documents, and telephone calls
- Scheduled appointments
- Prepared leases
- Filing, Faxing, Copying, running errands
Medical Supply Technician
US Active Duty Army
Okinawa, Japan
06.2006 - 06.2012
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
- Unloaded, unpacked, and stored incoming supplies and equipment
- Constructed bins, shelving and other storage aids
- Simplified and standardized the collection and use of maintenance data
Education
Associate's degree - Medical Billing & Coding
College of Health Care Professions
05.2019
High school diploma or GED - General Studies
Clear Brook High School
05.2006
Skills
- Inventory specialist
- Problem solving
- CPR Certified
- Accounts payable
- Relationship builder
- Customer service
- MS Office (PowerPoint, Word, Excel) Research and report effective Proven Leader
- Logistics
Accomplishments
- Supply Chain
- SAP
- Product Demos
- Shipping & Receiving
- Microsoft Office (10+ years)
- CPT Coding
- Medical Coding
- Medical Billing
- Accounts Receivable
- Accounting (10+ years)
- Finance
- Records Management
- Insurance Verification
- Yardi
- ICD-10
- ICD-9
- Medical Records
- Managed Care
- Medical Office Experience
- Anatomy Knowledge
- EMR Systems
- Hospital Experience
- Property Management
- Medical Terminology
- Medical Scheduling
- Multi-line Phone Systems
- Data Entry
- Patient service (2 years)
- Case management (1 year)
- Resman (8 years)
- Transcription
- Epic
- HIPAA
- Management
- Quality Assurance
- Epic (3 years)
- Military Service
- Branch: United States Army
- Rank: E4
- Certifications and Licenses
- BLS for Healthcare Providers
- December 2018 to December 2020
- Leasing 101
- Present
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Community Care Worker
Texas Health and Human Services Commission
08.2022 - 05.2023
Patient Access Representative
Texas Ear, Nose & Throat Specialists
08.2021 - 06.2022
Sterile Processing Technician
Michael E Debakey VA Medical Center
08.2018 - 08.2021
Leasing Specialist/Assistant Property Manager
Carlisle Apartments
01.2012 - 08.2018
Medical Supply Technician
US Active Duty Army
06.2006 - 06.2012
Associate's degree - Medical Billing & Coding
College of Health Care Professions
High school diploma or GED - General Studies
Clear Brook High School