Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Shatarica R Washington

Florida city,FL

Summary


Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Account Manager

Prime Time Inc.
01.2023 - 07.2025
  • Responsibilities attracting and generating revenue
  • Developed and implementing marketing strategies.
  • Grow and manage a sales team.
  • Conducting Market research while building customer relationships.
  • Expanding market footprint.
  • Cultivated strong client relationships to enhance account retention and satisfaction.
  • Developed strategic account plans to align services with client needs.
  • Analyzed market trends to identify growth opportunities for existing accounts.
  • Coordinated cross-functional teams to deliver timely solutions for client projects.

Multiply Client Support/CCR2/Peer Advisor/Service Advisor

Asurion
04.2014 - 07.2022
  • Responsibilities: Support and train new hires while on calls, systems, sale strategies and company products.
  • CCR2 role technical support for programming and/or equipment issues, billing-payments, credits adjustments.
  • Upsell new products and services.
  • Service advisor role call local businesses to check appointment availabilities to take on repairs from our customers in their area.
  • Provided guidance to peers on product features and troubleshooting techniques.
  • Developed resources for common customer inquiries, improving response time.
  • Analyzed customer feedback to identify trends and implement service improvements.
  • Facilitated training sessions to enhance team knowledge and operational efficiency.

Technical Support 2

Convergys
03.2013 - 06.2014
  • Responsibilities: Resolve service problems by clarifying the customer's complaint; determining the cause of the problem;
  • Selecting and explaining the best solution to solve the problem;
  • Expediting correction or adjustment;
  • Following up to ensure resolution.
  • Recommend potential products or services to customers.
  • Comcast project
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

West At Home
06.2011 - 03.2013
  • Seasonal work for proflowers, GED home delivery, and toy r us.
  • Responsibilities: Attracts potential customers by answering product and service questions;
  • Opened customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Developed and implemented strategies to address recurring customer issues, improving service quality.

Education

Some College (No Degree) - Sociology

Miami Dade Community College
Homestead, FL

High School Diploma -

South Dade Senior High School
Homestead, FL
06.2019

Skills

  • Customer support
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Sales strategy development
  • Lead prospecting
  • Strategic account development
  • Customer-oriented
  • Business development
  • Sales reporting
  • Salesforce proficiency
  • Territory expansion

Accomplishments

  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Supervised team of 8 staff members.

Interests

  • High-Intensity Interval Training
  • Gym Workouts
  • Mindfulness Practices
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Road Trips

Timeline

Account Manager

Prime Time Inc.
01.2023 - 07.2025

Multiply Client Support/CCR2/Peer Advisor/Service Advisor

Asurion
04.2014 - 07.2022

Technical Support 2

Convergys
03.2013 - 06.2014

Customer Service Representative

West At Home
06.2011 - 03.2013

Some College (No Degree) - Sociology

Miami Dade Community College

High School Diploma -

South Dade Senior High School

Similar Profiles

CREATE PROFILE