Shatarra Anderson
Stone Mountain,GA
Summary
Energetic Customer Service Representative with 5+ Years of experience resolving complex customer inquiries. Passionate about building strong customer relationships. Independent Contractor. 8 Years customer service experience, 3 years call center, 1 year retail. Skills and experiences include: Effective Communication Skills. The nature of the work demands good communication skills Ability to Multitask. Dedication to Customer Satisfaction. Ability to Work Independently. Comfort with Customer Databases and CRMs Excellent Verbal Communication. Creative Problem Solving. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Intake Agent
Krause and Kinsman DC, LLC
03.2022 - Current
- Managed over 80 customer calls per day
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cultivated interpersonal skills by building positive relationships with others
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Adaptable and proficient in learning new concepts quickly and efficiently
- Strengthened communication skills through regular interactions with others
- Passionate about learning and committed to continual improvement
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
Inbound Support Agent
Solutran, Remote
10.2022 - 04.2023
- Managed over 50 customer calls per day
- Responded to customer inquiries and provided technical assistance over phone and in person
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems
- Configured hardware, devices, and software to set up work stations for employees
- Created user accounts and assigned permissions
- Collaborated with vendors to locate replacement components and resolve advanced problems
Survey Caller
Dynata Research
02.2021 - 11.2022
- 80-100 calls hour
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Organized and detail-oriented with strong work ethic
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
Georgia Express Logistics
02.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed over 30 customer calls per day.
Education
High School Diploma -
West Side High School
Macon, GA05.2006
Skills
- Customer Service (10 years)
- Excellent Written Communication Skills (3 years)
- Ability to manage projects, work independently, and closely follow instructions (5 years)
- Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Resolve Technical Problems
- Customer Inquiries
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Inbound Support Agent
Solutran, Remote
10.2022 - 04.2023
Intake Agent
Krause and Kinsman DC, LLC
03.2022 - Current
Survey Caller
Dynata Research
02.2021 - 11.2022
Customer Service
Georgia Express Logistics
02.2019 - 02.2022
High School Diploma -
West Side High School
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