Sha'tarre Kitt
Houston,Tx
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Proven expertise in Customer service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting set objectives.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Elevance Health
11.2022 - Current
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Dispatcher / Customer Care Representative
Rooms To Go
01.2020 - 11.2022
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
Customer Service Representative
DS Services of America
02.2018 - 07.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Associate/ Cashier
Walmart
09.2016 - 02.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Able to Lift up to 50 pounds.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
George Jenkins High School
Lakeland, FL2016
Skills
- Issue and Complaint Resolution
- De-escalation Techniques
- Verbal and Written Communication
- Billing Processes
- Multitasking ability
- Patient-focused care
- Patient Education
Timeline
Patient Care Representative
Elevance Health
11.2022 - Current
Dispatcher / Customer Care Representative
Rooms To Go
01.2020 - 11.2022
Customer Service Representative
DS Services of America
02.2018 - 07.2019
Customer Service Associate/ Cashier
Walmart
09.2016 - 02.2018
High School Diploma -
George Jenkins High School
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