Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shatasha Vines

Atlanta,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience as a professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Care Assistant

Sricare
Marietta, Georgia
12.2023 - 11.2024
  • Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
  • Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
  • Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Call Center Customer Service Representative

Benevis
06.2022 - 10.2023
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
  • Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Patient Access Associate

Southeast Georgia Health System
08.2020 - 04.2022
  • Obtain/verify demographics and insurance information for patients enrollment
  • Prepare patient information for clinical staff; review applications, follow up on missing information to ensure information is complete
  • Answer inbound calls, Set appointments, Send clinical messages
  • Enroll new patients/ Prepare patients for appointments
  • Guide patients through the admissions process by screening patients for eligibility
  • Serving as a liaison between Patients, Providers, and Medical Staff
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.

Customer Service Health Professional

Blue Cross Blue Shield
02.2019 - 06.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Processed customer account changes
  • Documented conversations with customers to track requests, problems and solutions
  • Shared detailed information regarding health insurance plan options to help customers make decisions
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Submitted requests for prior authorizations, handled billing and diagnostic codes, and investigating appeals

Activities Assistant

Manor Lake Assisted Living
05.2016 - 01.2018
  • Engaged residents through events, small groups, and personal attention.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment, and other special events.
  • Streamlined activity planning processes for efficiency, allowing for more personalized resident attention.

Research Data Specialist

RTI International
Atlanta/ Remote, California
11.2015 - 02.2016
  • Place outbound calls to selected respondents
  • Conduct studies in a professional manner
  • Answer questions that respondents might have
  • Being prompt and knowledgeable about the subjects at hand

Education

Associate of Business Administration -

Georgia Southern University
Statesboro, GA
08.2012 - 05.2014

High School Diploma -

Towers High School
Decatur, GA
03.2010 - 05.2012

Skills

  • Insurance Claims

  • Client Service/ Product Knowledge

  • Bill Payment/ small claims payouts

  • Active listening/ Customer service

  • Technical proficiency/ Operating Systems

  • Medical Administrative Skills/ Medical Claims

  • Remote work Tools/ Technical Support

  • Inbound and Outbound Calling

  • Documentation/ Data Entry

  • HIPPA Regulations Knowledge

  • Time Management / Conflict Resolution

Certification

Basic Life Support (BLS)

Timeline

Basic Life Support (BLS)

02-2025

Certified Nursing Assistant (CNA)

01-2025

Care Assistant

Sricare
12.2023 - 11.2024

Call Center Customer Service Representative

Benevis
06.2022 - 10.2023

Patient Access Associate

Southeast Georgia Health System
08.2020 - 04.2022

Customer Service Health Professional

Blue Cross Blue Shield
02.2019 - 06.2020

Activities Assistant

Manor Lake Assisted Living
05.2016 - 01.2018

Research Data Specialist

RTI International
11.2015 - 02.2016

Associate of Business Administration -

Georgia Southern University
08.2012 - 05.2014

High School Diploma -

Towers High School
03.2010 - 05.2012

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Shatasha Vines