Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shatavia Hill

Charlotte,NC

Summary

Results-driven professional with a strong background in client operations seeking a role as a Client Operations Analyst. Skilled in process optimization and data analysis to enhance client satisfaction and contribute to streamlined operations in a dynamic business environment. Passionate about utilizing expertise to drive efficiency and deliver exceptional results for clients. Excited to bring strategic mindset and problem-solving abilities to a new opportunity in client operations.

Overview

10
10
years of professional experience

Work History

Corporate Service Coordinator

Bridge Homes
02.2019 - 11.2024
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.

Client Services Specialist

Jewish Family Services
05.2016 - 09.2018
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Processed medical insurance claims and payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.

File Clerk

SUMMIT Engineering & Construction Co
01.2016 - 05.2016
  • Parked and retrieved cars according to customer needs.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Followed safety protocols for personal, guest and automobile safety.
  • Kept facilities well-lit and marked to improve safety and navigation.
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Reported unlawful parking jobs.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.

Front Desk Coordinator

Thompson Child and Family Focus
11.2015 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
  • Transcribed phone messages for entire office and relayed messages.
  • Scheduled appointments in computer system.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Customer Service Representative

UST Logistics
07.2015 - 10.2015
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

General Office Clerk

Campus Crest Communities
01.2015 - 07.2015
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Processed client rebate reconciliation, reporting and check requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep company materials free of grammar errors.

Project Assistant

Follett Content Solutions
07.2014 - 01.2015
  • Handled administrative duties, filing, and errands.
  • Worked with senior leadership to complete complex projects on time and under-budget.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Researched and analyzed data to support project-related decisions.
  • Monitored and reported on project risks and proposed solutions.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Provided technical support to project stakeholders to help meet project objectives.

Education

Associate Degree - Business Administration

Central Piedmont Community College
Charlotte, NC

Skills

  • Data interpretation
  • Trend identification
  • Actionable insights
  • Operational issue diagnosis
  • Solution development
  • Written communication
  • Verbal communication
  • Collaboration
  • Task management
  • Deadline management
  • Stakeholder coordination
  • Excellent communication
  • Customer service
  • Attention to detail
  • Clerical support
  • Data entry
  • Organizational skills
  • Time management
  • MS office
  • Flexible and adaptable
  • Billing support
  • Medical office administration
  • Medical terminology
  • HIPAA compliance
  • Patient relations
  • Insurance verifications
  • Account management
  • Reminder calls
  • Patient registration
  • Inventory oversight
  • Insurance claims
  • Telephone etiquette
  • Medical records management
  • Electronic medical records
  • Documentation
  • Record processing
  • Appointment setting
  • Typing 40 wpm
  • Paperwork coordination
  • Medical charting
  • Patient scheduling
  • Typing and filing
  • Office administration
  • Records maintenance
  • Petty cash management
  • Co-payment collection
  • EMR / EHR
  • Medical billing
  • Proficient in AS400,SQL,SAP,Nextgen
  • Front desk operations
  • Mail management

Timeline

Corporate Service Coordinator

Bridge Homes
02.2019 - 11.2024

Client Services Specialist

Jewish Family Services
05.2016 - 09.2018

File Clerk

SUMMIT Engineering & Construction Co
01.2016 - 05.2016

Front Desk Coordinator

Thompson Child and Family Focus
11.2015 - 01.2016

Customer Service Representative

UST Logistics
07.2015 - 10.2015

General Office Clerk

Campus Crest Communities
01.2015 - 07.2015

Project Assistant

Follett Content Solutions
07.2014 - 01.2015

Associate Degree - Business Administration

Central Piedmont Community College

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