ShaTavia Leatherwood
MOBILE,AL
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Mobile Infirmary Medical Center
10.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Patient Access Representative
USA Medical Center
06.2022 - 09.2023
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Surgery Scheduler
Mobile Gastroenterology
11.2021 - 05.2022
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Representative
R1 Rcm
07.2019 - 11.2021
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Education
Associate of Science - Nursing
Coastal Alabama Community College
Bay Minette, AL12.2025
High School Diploma -
McGill Toolen Catholic High School
Mobile, AL05.2011
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Mobile Infirmary Medical Center
10.2023 - Current
Patient Access Representative
USA Medical Center
06.2022 - 09.2023
Surgery Scheduler
Mobile Gastroenterology
11.2021 - 05.2022
Patient Access Representative
R1 Rcm
07.2019 - 11.2021
Associate of Science - Nursing
Coastal Alabama Community College
High School Diploma -
McGill Toolen Catholic High School
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