Shatavia Taylor
Alexandria,LA
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Childcare Worker
Cornerstone Learning Center
06.2023 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
Store Sales Associate
Marshalls
03.2021 - 09.2022
- Responsible for daily cash counts and deposits as well as assuring that store inventory levels are always accounted for and accurate
- Computed sales prices, total purchases, and received and processed cash or credit payments
- Develop and maintain product knowledge to assist customers with selection and sale of merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Representative
Conduent
05.2020 - 01.2021
- Provided clients with excellent customer service by answering calls in polite and professional manner.
- Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
- Performed variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
- Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
- Focused on resolving issues on first call, navigating through complex systems to identify status of issue and provide appropriate response to caller.
- Understand and retain large amount of information.
- Resets Personal identification of callers unable to self-serve in Interactive Voice Response system.
Cashier
McDonald's
05.2019 - 12.2020
- Collaborated with crew members to ensure the delivery of efficient of efficient, high-quality service
- Maintain appropriate portion control and consistently monitor food levels throughout the day as needed reacting to customer volume
- Created loyal clientele with friendly interactions and consistent appreciation.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Blue Cliff College - Alexandria
Alexandria, LA07.2024
High school diploma -
Alexandria Senior High School
Alexandria, LA05.2021
Skills
- Technical Support
- Team Member
- Operating Systems
- Time management
- Microsoft Windows
- Software troubleshooting
- Customer assistance
- Communication
- Problem solving
- Child Development
- CRM Software
- Microsoft Excel
Timeline
Childcare Worker
Cornerstone Learning Center
06.2023 - Current
Store Sales Associate
Marshalls
03.2021 - 09.2022
Customer Service Representative
Conduent
05.2020 - 01.2021
Cashier
McDonald's
05.2019 - 12.2020
Blue Cliff College - Alexandria
High school diploma -
Alexandria Senior High School
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