Shatavius Anderson
Fort Myers
Summary
Dynamic and detail-oriented professional with extensive experience in patient scheduling and medical documentation at Collins Vision. Proven ability to enhance clinic efficiency through effective insurance verification and payment processing. Exceptional customer service skills ensure a positive patient experience while maintaining accurate records and optimizing workflow.
Overview
15
15
years of professional experience
Work History
Front Office Concierge
Collins Vision
Fort Myers
10.2023 - Current
- Scheduled patient appointments and coordinated follow-ups to ensure timely care.
- Handled patient check-ins and check-outs, verifying insurance information and collecting payments.
- Maintained accurate patient records through meticulous data entry and documentation.
Customer Service Representative
Lee Health
Fort Myers
09.2019 - 10.2023
- My responsibilities are scheduling patient appointments, answering multi-line phones, checking patients in and out, data entry, and collecting co-pays and co-insurance. I also faxed and scanned any necessary medical documents.
Patient Coordinator
Great Expressions Dental Centers
06.2014 - 08.2019
- My responsibilities are scheduling patient appointments, Answering multi-line phones, Checking patients in and out, Collecting co-pays, coinsurance and all other balances. I also faded and led any necessary medical documents to other medical facilities.
Medical Secretary
Frantz Eyecare
Fort Myers
11.2010 - 08.2013
- Responsibilities include answering phones and scheduling, collecting copays, and checking patients in, and also cross training to check out and enter charges.
- Scheduled and coordinated patient appointments to optimize clinic workflow and minimize wait times.
Education
Associates in Arts - Healthcare Administration
Keiser University
Fort Lauderdale01.2019
High School Diploma - General Education
Cypress Lake High School
Fort Myers, FL, USA01.2007
Skills
- Patient scheduling
- Medical documentation
- Insurance verification
- Payment processing
- Data entry
- Customer service
Professional Background
Qualified secretary with over 14 years of varied administrative work experience and proven ability to handle and manage office environment; possesses effective organizational skills in addition to willingness to work above and beyond the call of duty.
Timeline
Front Office Concierge
Collins Vision
10.2023 - Current
Customer Service Representative
Lee Health
09.2019 - 10.2023
Patient Coordinator
Great Expressions Dental Centers
06.2014 - 08.2019
Medical Secretary
Frantz Eyecare
11.2010 - 08.2013
Associates in Arts - Healthcare Administration
Keiser University
High School Diploma - General Education
Cypress Lake High School