Shataya Rucker
Kissimmee,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
General Laborer
PepsiCo
06.2018 - 03.2024
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Notified supervisors of defective equipment or material.
- Completed tasks efficiently for timely project completion within set deadlines.
- Assisted team members with tasks that require group effort.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
Customer Service Representative
Alegeus technology
11.2017 - 05.2018
- Research account and transaction records dealing with Health Savings Accounts Maintains and improves quality results by adhering to standards and guidelines as well as recommending improved procedures Assist customers with password resets, account inquiries, and portal issues
Leave of Absence Coordinator
reed group
07.2016 - 10.2017
- Assisted clients with logistics and real-world concerns of managing their leave of absence Reviewed documents from clients' physician offices for leave requests Managed leaves for LTD, STD, and FMLA and processed clients return to work requests Initiated new leave of absence cases using the companies' software system
pre certification representative
Florida hospital
01.2016 - 06.2016
- Responsible for obtaining complete and accurate insurance information, benefit verification, accurately interpreting benefit plans and investigating pertinent details Verified patient eligibility and precertification requirements through online resources or via telephone Effectively communicate with families; when appropriate, regarding benefit details and limitations Provided procedure codes, fee estimates, and collected prepayment from patients when appropriate
Benefits Coordinator
Aon Retiree Health Exchange
10.2013 - 12.2015
- Solved complex issues dealing with payroll, 401K Savings, Life insurance and assisting employees with enrolling health insurance Accessed customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers within the parameter of Aon's policies and procedures
Lead Customer Service Representative/pharmacy benefits
optum
10.2007 - 12.2013
- Resolved customer service inquires and issues by identifying the topic and type of assistance the caller needs in regards to benefits, eligibility and claims, financial spending accounts and correspondence Met the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance Researched complex issues across multiple databases and utilized support resources to resolve customer issues and /or partnered with others to resolve escalated issues Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member
Education
high school diploma - academic
Evans High School
Orlando, FL05.2005
Skills
- Verbal/non-verbal communication (10 years)
- Excellent customer service (10 years)
- Interpersonal skills (10 years)
- Problem solving (10 years)
- Organizational Skills (10 years)
- Leadership Development (10 years)
- Data Entry (10 years)
- Time management (10 years)
- Analytics (10 years)
- Word (10 years)
- Excel (10 years)
- Typing (10 years)
- Computer Literacy (10 years)
- Organization
- Safety Procedures
- Problem-Solving
- General tool knowledge
Personal Information
Title: Customer resolution
Timeline
General Laborer
PepsiCo
06.2018 - 03.2024
Customer Service Representative
Alegeus technology
11.2017 - 05.2018
Leave of Absence Coordinator
reed group
07.2016 - 10.2017
pre certification representative
Florida hospital
01.2016 - 06.2016
Benefits Coordinator
Aon Retiree Health Exchange
10.2013 - 12.2015
Lead Customer Service Representative/pharmacy benefits
optum
10.2007 - 12.2013
high school diploma - academic
Evans High School
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