ShaTayna Jackson

• Supervise daily clinical operations, including staff assignments, patient flow, and adherence to protocols in a fast-paced outpatient setting.
• Lead and support a multidisciplinary team of nurses, MAs, and support staff to ensure safe and efficient patient care.
• Triage patient needs and coordinate appropriate care pathways, escalating urgent concerns to providers as needed.
• Act as the first point of contact for clinical staff issues, providing real-time solutions, and mentorship.
• Collaborate with providers and clinic managers to address patient concerns, scheduling, and workflow improvement.
• Participate in quality improvement initiatives, patient satisfaction strategies, and clinic policy updates.
• Maintain up-to-date knowledge of infection control practices and ensure team compliance.

Registered Nurse, 16-PCU Neuro-Surgical Progressive Care Unit.

Dallas, TX, July 2022–August 2024

• Utilized critical thinking skills to assess and prioritize patient needs effectively.
• Demonstrated proficiency in administering medications, monitoring vital signs, and providing wound care.
• Specialized in patient populations that include trauma, neuro, surgery, and cardiology.
• Managed and provided comprehensive patient care in a fast-paced hospital setting.

• Provided compassionate care for elderly clients in their homes, assisting with daily tasks.
• Collaborated with families and healthcare professionals to ensure holistic care for clients.
• Assisted disabled clients to support independence and well-being.
• Performed personal care functions, including total assistance with activities of daily living, such as providing routine skin care, grooming, care of hair and teeth, dressing, feeding, transfers, toileting, and ambulation, as directed.
• Helped the client safely transition between sleeping surfaces and mobility assistance, such as wheelchairs, by providing consistent support.
• Administered medications to patients, and remained vigilant for negative side effects.
• Observing, recording, and reporting information about my client's condition to the family.
• Developed rapport to create a safe, trusting environment for care.

• Experience in budget management, vendor negotiation, and coordination of facility-related services.
• Performed telecommunications facility assignment work relating to customer service installation, maintenance, and engineering work prints.
• Served as point of contact for internal and external customers seeking support and information.
• Assigned resources and maintain facilities using mechanized systems.

• Received continuous 95% or better in Exceeds Expectations for customer satisfaction, quality of services delivered, and completion of all objectives.
• Trained new employees on best ways to manage their time with each customer; provided tangible email and chat templates to increase grades of service.
• Resolved customer complaints promptly and professionally, ensuring high satisfaction levels.
• Handled high volume of calls efficiently, demonstrating strong multitasking skills.
• Provided product information and assistance with orders, ensuring accurate and timely responses.
• Collaborated with team members to optimize workflows and improve overall customer experience.
• Provided excellent customer service to high profile global business clients (Walmart, JP Morgan Chase, Amegy Bank and others).
• Assigned to handle new central office-based phone system structure for Spirit Aerosystems in 3 primary locations in Oklahoma and Kansas; 25,000+ optimum level business lines/services detailed and client specific.
• Ensured orders for optimum level products were issued completely and with precision nationwide for major company wholesale and wireless service providers.
• Team Lead - Handled escalations and involved other departments from both non-management and upper management to ensure highest level of customer satisfaction was reached; conflict resolutions handled via phone and email to completion daily.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.