Shatdrian Martell Mora
Miami,FL
Summary
Proven to enhance customer satisfaction and streamline bar operations, I leveraged my expertise in drink preparation techniques and exceptional customer service at Supermachi Grill and Bar. Adept at multitasking and fostering a team-oriented environment, I significantly improved service efficiency and inventory management, embodying reliability and clear communication.
Overview
2
2
years of professional experience
Work History
Bartender
Supermachi Grill and Bar
10.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Bartender
El Floridita Seafood Restaurant
03.2023 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Sancho Restaurant
10.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
EB Hotel
12.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Lic. Cultura Física - Sports, Rehab
Universidad Camilo Cienfuegos
Mtz, Cuba10.2020
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Customer service expertise
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Drink Preparation Techniques
- Classic cocktails
Additional Information
In Cuba I was a member of the national team for several years. I played soccer. I also worked in some bars in Varadero and graduated as a nautical instructor at the Varadero Marina.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bartender
El Floridita Seafood Restaurant
03.2023 - 04.2023
Server
EB Hotel
12.2022 - 02.2023
Bartender
Supermachi Grill and Bar
10.2022 - Current
Bartender
Sancho Restaurant
10.2022 - 03.2023
Lic. Cultura Física - Sports, Rehab
Universidad Camilo Cienfuegos
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