Shateek Nelson
Syracuse ,NY
Summary
A diligent professional with experience at Delta Sonic Car Wash Systems, excelling in complaint resolution and customer satisfaction. Proven ability to enhance service quality through effective communication and active learning. Committed to continuous improvement, ensuring a positive impact on every customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Advisor
Delta Sonic Car Wash Systems
Syracuse, NY
12.2024 - Current
- Assisted customers with inquiries and product information to enhance satisfaction.
- Provided support in resolving customer issues efficiently through effective communication.
- Learned company policies and procedures to assist in daily operations effectively.
- Maintained accurate records of customer interactions using CRM software.
Cook/Cashier
Metz Culinary
Niagara Falls, NY
01.2024 - 12.2024
- Prepared diverse menu items following established recipes and culinary techniques.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Operated kitchen equipment efficiently, including ovens, grills, and fryers.
- Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
Youth Leader
Cny Works
Syracuse, NY
07.2021 - 08.2022
- Help kids understand it’s more to life than who’s the best football player
- Facilitated workshops and activities promoting personal growth and leadership skills among participants.
- Coordinated volunteer opportunities, fostering partnerships with local organizations for youth engagement.
Cashier
Wendy's
Syracuse, NY
01.2022 - 06.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
Peer Leader
Planned Parenthood
Syracuse, NY
03.2021 - 06.2021
- Facilitated peer support groups to enhance understanding of reproductive health and rights.
- Assisted in organizing educational workshops addressing sexual health topics for diverse audiences.
- Developed informational materials to promote awareness of available services and resources.
- Collaborated with staff to improve outreach strategies targeting underserved communities.
Education
High School Diploma - Criminal Justice
Niagara University
Niagara Falls, NYSkills
- Complaint handling
- Active learning
- Complaint resolution
- Diligent
- Ready to get better
- Learner
Timeline
Customer Advisor
Delta Sonic Car Wash Systems
12.2024 - Current
Cook/Cashier
Metz Culinary
01.2024 - 12.2024
Cashier
Wendy's
01.2022 - 06.2022
Youth Leader
Cny Works
07.2021 - 08.2022
Peer Leader
Planned Parenthood
03.2021 - 06.2021
High School Diploma - Criminal Justice
Niagara University