Shateesa Wilson
Charlotte,NC
Summary
- Proven leader in customer service and training, I excelled at Chilis by boosting team efficiency and customer satisfaction. With a knack for problem resolution and a friendly attitude, I consistently exceeded performance metrics. My expertise in communication and organizational skills drove significant improvements in service delivery and team performance.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
- Dynamic individual with hands-on experience in and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Disability
Disability
07.2020 - Current
Server Trainer/Server Assistant
Bubbas 55
03.2020 - 07.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Monitored new server performance and offered continuous support throughout training period.
Server Trainer/Server Assistant
Chilis
01.2018 - 07.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Customer Service Representative
Concentrix
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
T-mobile
01.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts - Culinary Arts
Art Institute of Charlotte
Charlotte06-2027
Certificate - Pharmacy Technician
Old Dominion Job Corps Center
Lynchburg, VA05-2009
High School Diploma -
Ashbrook High
Gastonia06-2008
Skills
- Friendly, positive attitude
- Customer service
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Teamwork and collaboration
- Verbal communication
- Problem resolution
Timeline
Disability
Disability
07.2020 - Current
Server Trainer/Server Assistant
Bubbas 55
03.2020 - 07.2020
Server Trainer/Server Assistant
Chilis
01.2018 - 07.2020
Customer Service Representative
Concentrix
01.2016 - 01.2018
Customer Service Representative
T-mobile
01.2016 - 01.2018
Associate of Arts - Culinary Arts
Art Institute of Charlotte
Certificate - Pharmacy Technician
Old Dominion Job Corps Center
High School Diploma -
Ashbrook High
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