Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shateka Brown

Charles City,US

Summary

Proactive, friendly dedicated to meeting and exceeding expectations at every interaction. Team player Dedicated Childcare experience Case management Planning and development

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Representative

VCU Health
07.2024 - Current
  • Coordinated patient admissions and insurance verification processes, ensuring streamlined operations.
  • Manages appointment scheduled, optimizing patient flow and reducing wait times.
  • Educated patients on financial responsibilities, enhancing understanding of billing procedures.
  • Collaborated with healthcare teams to address patient inquiries and resolve issues promptly.
  • Trained new staff on patient access protocols, fostering a knowledgeable team environment.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Counselor

St. Joseph Villa
02.2024 - 07.2024
  • Developed individualized treatment plans based on client assessments and ongoing evaluations.
  • Facilitated group therapy sessions to promote peer support and engagement among clients.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for students' developmental goals.
  • Established strong rapport with autistic students by demonstrating empathy, patience, and understanding of their unique needs.
  • Managed challenging behaviors effectively using proactive interventions, reducing disruptions in the learning environment.
  • Enhanced autistic students'' communication skills by implementing visual and auditory aids in lessons.
  • Supported the emotional well-being of autistic students by creating a nurturing, patient, and empathetic learning environment.

Care Manager

Greenfield Senior Living Inc.
04.2017 - 05.2017
  • Assisted clients with daily living needs including bathing and personal grooming to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept close eye on client's vitals and tracked behaviors to keep healthcare supervisor well informed.
  • Entrusted to handle confidential and sensitive situations in a professional manner.

Nurse Aide

Hope, In Home
01.2016 - 02.2017
  • Used wheelchair and lift equipment to assist with patient ambulation in room hallways and bathroom.
  • Followed nutritional plans to prepare optimal meals.
  • Kept close eye on client's vitals and tracked behaviors to keep healthcare supervisor well informed.
  • Supported patients with limited physical skills to help with dressing, grooming, and feeding needs.
  • Assisted clients with daily living needs including bathing and personal grooming to maintain self-esteem and general wellness.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Kids Club Attendant

Westgate Resorts
04.2015 - 10.2015
  • Managed safety and security of all children under care.
  • Developed lesson and activities to promote children's physical and emotional development.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys at the end of play period.
  • Planned and guided age appropriate tasks like reading, crafts, watching movies, and exploring.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.

Cleaning Room Assembler

Avid
04.2014 - 08.2014
  • Sorted sterilized equipment.
  • Picked sterilized equipment from warehouse.
  • Counted and organized sterilized medical tools.
  • Wrapped sterilized medical kits for hospital, doctor offices, schools etc.
  • Wrapped (Standard Envelope and Reversed).

Customer Service

Bojangles
09.2013 - 04.2014
  • Performed shift change task each day to keep the store efficient and neat.
  • Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Replenished condiments, coffee, and other beverages and general supplies while maintaining cleanliness of service areas.
  • Maintained clean, sanitized and well-organized food preparation zoned to promote store efficiency.

Education

DIPLOMA -

CHARLES CITY HIGH SCHOOL
Charles City, VA
05.2014

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RAPPAHANNOCK COMMUNITY COLLEGE
04.2014

Skills

  • Patient Evaluation
  • Detail Oriented
  • Team Player
  • Case management
  • Childcare Experience
  • Dedicated
  • Trustworthy
  • Planning and Development
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Customer service

Certification

Nurse Aide Course, Rappahannock Community College, 2014-04-01

Languages

English

Timeline

Patient Access Representative

VCU Health
07.2024 - Current

Counselor

St. Joseph Villa
02.2024 - 07.2024

Care Manager

Greenfield Senior Living Inc.
04.2017 - 05.2017

Nurse Aide

Hope, In Home
01.2016 - 02.2017

Kids Club Attendant

Westgate Resorts
04.2015 - 10.2015

Cleaning Room Assembler

Avid
04.2014 - 08.2014

Customer Service

Bojangles
09.2013 - 04.2014

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RAPPAHANNOCK COMMUNITY COLLEGE

DIPLOMA -

CHARLES CITY HIGH SCHOOL

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