Shateka Smith
Gray Court,SC
Summary
Dynamic Intake Coordinator with a proven track record at Interim Home Health Care, excelling in insurance verification and customer service. Recognized for enhancing patient satisfaction through meticulous data entry and effective communication. Adept at multitasking and fostering relationships, contributing to a collaborative team environment while maintaining strict confidentiality.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Interim Home Health Care
11.2018 - Current
- Supported patient intake processes by gathering information and verifying insurance details.
- Maintained accurate records in electronic health systems to ensure data integrity.
- Communicated effectively with patients to address inquiries and provide information about services.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained accurate and up-to-date client records.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Education
Bachelor of Arts - Healthcare Management
Liberty University
Lynchburg, VA05-2026
Associate of Applied Science - Business Management
Piedmont Technical College
Greenwood, SC05-2015
Laurens District 55 High School
Laurens05-1994
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Charting and clinical documentation
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Decision-making
- Teamwork
Timeline
Intake Coordinator
Interim Home Health Care
11.2018 - Current
Bachelor of Arts - Healthcare Management
Liberty University
Associate of Applied Science - Business Management
Piedmont Technical College
Laurens District 55 High School
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