Shatequia Andrews
Brooklyn,NY
Summary
Proven to excel in high-pressure environments, as demonstrated at Madison Square Garden, leverage Food Protection and First Aid CPR AED certifications alongside crisis intervention and case management skills. Cultivating strong customer and client relationships, I've significantly contributed to team and individual successes through innovative problem-solving and effective communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Bartender
Legends Hospitality at Coney Island Amphitheater
05.2024 - Current
- Served 200+ high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Concession Specialist(Bartender/seats Order Taker)
Madison Square Garden, MSG
08.2023 - Current
- Keep up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upsell objectives.
- Entered 100+ orders into computer system quickly and in proper sequence.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Verified drinking age requirements of customers by carefully reviewing photo identification
Case Manager
Women In Need (Win)
04.2021 - 10.2021
- Provided evidence-based therapeutic interventions and crisis management to 30+ clients to lessen negative on physical, mental and emotional well being.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated 40+ individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Special Officer
NYC Health+Hospitals Metropolitan Hospital
07.2020 - 03.2021
- Patrols designated areas of assigned locations, public buildings, other facilities, and surrounding areas to maintain order.
- Monitored over 50+ crowded public areas and events to mitigate risk and promote safety, discourages and ejects loiterers or disorderly persons.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Preserved peace, and safeguard life and property against fire, vandalism, theft, etc. screen employees as well as visitors.
- Handled citation and traffic violation paperwork.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Child Protection Specialist
Administration for Children's Services
10.2018 - 03.2019
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments for 25+ families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed and implemented strategies to reduce and prevent family conflict.
Bartender
Levy Restaurants
09.2012 - 09.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served 100+ high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Wellness Coach
Services for the UnderServed Inc
08.2015 - 09.2016
- Designed and conducted health education surveys to assess health needs and risk factors within communities.
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Built strong relationships with members to promote health, wellness and available services.
- Enhanced team performance against goals by coaching and motivating clients.
- Provided individual health coaching to 50+ clients helping in optimizing personal choices.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Monitored, tracked and reported on individual progress with wellness plans.
Direct Support Professional
Institute for Community Living
11.2014 - 07.2015
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Administered medication to 12+ individuals as directed by physician.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Bachelor of Science - Human Services
Touro College
New York, NY06.2012
Skills
- Food Protection Certified 01/2024
- First Aid CPR AED Certified 7/11/2024
- TEAMS Certified
- Crisis Intervention
- Case Management
Timeline
Bartender
Legends Hospitality at Coney Island Amphitheater
05.2024 - Current
Concession Specialist(Bartender/seats Order Taker)
Madison Square Garden, MSG
08.2023 - Current
Case Manager
Women In Need (Win)
04.2021 - 10.2021
Special Officer
NYC Health+Hospitals Metropolitan Hospital
07.2020 - 03.2021
Child Protection Specialist
Administration for Children's Services
10.2018 - 03.2019
Wellness Coach
Services for the UnderServed Inc
08.2015 - 09.2016
Direct Support Professional
Institute for Community Living
11.2014 - 07.2015
Bartender
Levy Restaurants
09.2012 - 09.2018
Bachelor of Science - Human Services
Touro College
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