SHATERIA MOORER
Chattanooga,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Full Time Student
Pilgrims Pride
01.2023 - 01.2024
- Scanning and sorting stock
- Receiving, stocking, and stacking orders and products
- Pulling, packing, and loading packages
- Basic knowledge of arithmetic
- Organizational and communication skills
- Attention to detail
Volkswagern
01.2016 - 01.2018
- Database administration and website design
- Built the logic for a streamlined ad-serving platform that scaled
- Educational institutions and online classroom management
Customer Service Representative
Concentrix
01.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Secondary School - undefined
Howard High School
01.2011
Skills
- Customer service
- Interpersonal skills
- Decision-making skills
- Programming skills
- Machine operations
- Ability to read technical drawings
- Quality control
- Analytical skills
Timeline
Full Time Student
Pilgrims Pride
01.2023 - 01.2024
Volkswagern
01.2016 - 01.2018
Customer Service Representative
Concentrix
01.2015 - 01.2017
Secondary School - undefined
Howard High School