Shatericka Barrino
Marietta,Ga
Summary
I am seeking a challenging position in a customer service environment where I can serve success in career growth and excellence.
Professional in underwriting services, poised to contribute effectively to team goals. Known for meticulous attention to detail and strong organizational abilities. Valued for adaptability and collaborative approach to meeting and exceeding project requirements.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant (PLUP)
State Farm
03.2024 - Current
- Collaborated with underwriters to maintain accurate record-keeping.
- Facilitated information flow between departments, enhancing coordination.
- Improved data accuracy by conducting thorough document reviews.
- Assisted in policy renewals, contributing to client satisfaction.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
Underwriting Service Assistant (PL Fire)
State Farm
12.2021 - 03.2024
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Promoted a culture of continuous learning within the department by sharing best practices, attending industry conferences, and participating in ongoing professional development opportunities.
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from senior team members.
- Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation before approval decisions were made.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
Personal Lines Licensed Insurance Agent
TTEC
02.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Assurant
05.2020 - 01.2021
- Processed home insurance claims, reported new claims and provided status updates on checks and inspections
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
Dispatcher/Auditor
Utiliquest
12.2016 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
High School Diploma - General Studies
South Cobb High School
Austell, GA05.2010
Skills
- Underwriting support
- Service coordination
- Risk assessment
- Team collaboration
- Insurance knowledge
- Detail orientation
- Multi-tasking
- Time management
Certification
Personal Lines Insurance License
Timeline
Underwriting Service Assistant (PLUP)
State Farm
03.2024 - Current
Underwriting Service Assistant (PL Fire)
State Farm
12.2021 - 03.2024
Personal Lines Licensed Insurance Agent
TTEC
02.2021 - 11.2021
Customer Service Representative
Assurant
05.2020 - 01.2021
Dispatcher/Auditor
Utiliquest
12.2016 - 03.2020
High School Diploma - General Studies
South Cobb High School
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