Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaterika Faniel

Union Springs

Summary

Dynamic and compassionate professional with extensive experience in customer service and caregiving roles, notably at Amada Senior Care. Demonstrates exceptional empathy and patience alongside proven cash handling and conflict resolution skills. Achieved positive feedback through dedication to customer satisfaction and excellence in service delivery, enhancing company reputation and client well-being.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Murphys Gas Station
09.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Customer Service Representative

Loves Travel Stop
06.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Caregiver

Amada Senior Care
03.2023 - 08.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Home Health Aide

SouthCare Specialty Services
09.2022 - 02.2023
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.

Personal Care Assistant

Kind Care Services
12.2021 - 06.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored and assisted residents through individual service plans.
  • Assisted patients with self-administered medications.
  • Planned activities to encourage movement, stretching, and strength building.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.

Education

Community Health

Troy University
Troy, AL
12.2024

Medication Aide Program

Trenholm Community College
Montgomery, AL
07.2024

Certified Phlebotomy Technician

Trenholm Community College
Montgomery, AL
03.2024

Certified Nursing Assistant

Trenholm Community College
Montgomery, AL
09.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Professionalism and courtesy
  • Conflict resolution
  • CPR
  • Hospice Care
  • Housekeeping/Caregiver

Certification

  • Phlebotomy
  • Nursing Assistant

Timeline

Cashier

Murphys Gas Station
09.2023 - 01.2024

Customer Service Representative

Loves Travel Stop
06.2023 - 09.2023

Caregiver

Amada Senior Care
03.2023 - 08.2023

Home Health Aide

SouthCare Specialty Services
09.2022 - 02.2023

Personal Care Assistant

Kind Care Services
12.2021 - 06.2022

Community Health

Troy University

Medication Aide Program

Trenholm Community College

Certified Phlebotomy Technician

Trenholm Community College

Certified Nursing Assistant

Trenholm Community College

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Shaterika Faniel