Shaterra Jones
Thomson,GA
Summary
Adept at managing high-pressure situations and fostering teamwork, as demonstrated at Harbor Freight Tools, I excel in quick learning and problem-solving. My experience spans customer service to healthcare, where I've significantly enhanced patient satisfaction and sales outcomes. Skilled in time management and POS technology, I bring a strong work ethic and a track record of achieving results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Seasonal Worker
Harbor Freight Tools
Thomson, GA
09.2022 - 04.2023
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
Cashier/cook
KJ's Market
02.2022 - 09.2022
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
TNA/Registered Nurse
Thomson Health&Rehab
Thomson, GA
09.2020 - 07.2021
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Cashier/Freight Sorter
It's Fashion Metro
Thomson, GA
02.2016 - 09.2020
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Customer Service Cashier
Walmart
Thomson, GA
02.2014 - 02.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Thomson High School
Thomson, GA 08.2012 - 05.2013
Skills
- Quick Learner
- Strong Work Ethic
- Time Management
- Problem-Solving
Follow directions
Good attitude
Timeline
Seasonal Worker
Harbor Freight Tools
09.2022 - 04.2023
Cashier/cook
KJ's Market
02.2022 - 09.2022
TNA/Registered Nurse
Thomson Health&Rehab
09.2020 - 07.2021
Cashier/Freight Sorter
It's Fashion Metro
02.2016 - 09.2020
Cashier/Customer Service Cashier
Walmart
02.2014 - 02.2016
High School Diploma -
Thomson High School
08.2012 - 05.2013