SHATERRICA CARR
CENTER POINT
Houston,TX
12
years of professional experience
Dedicated Customer Support Specialist with strong problem-solving and complaint handling skills. Committed to delivering exceptional customer service and enhancing client satisfaction through effective communication and empathy.
Work History
Customer Support Specialist
3 Years- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
Caregiver
1 Year 2 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored client health conditions effectively.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Production Worker
1 Year 11 Months- Operated industrial mixers and ovens to produce high-quality baked goods.
- Monitored production processes for adherence to safety and quality standards.
- Trained new team members on equipment operation and safety protocols.
- Assisted in inventory management, ensuring adequate supply of ingredients.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Completed inspections of bakery products, checking for quality and conformity.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.
- Cleared product from machines at end of run and shift.
Housekeeper
7 Months- Supervised daily cleaning operations, ensuring adherence to hotel standards and guest satisfaction.
- Trained new staff on cleaning protocols and safety procedures, enhancing team efficiency.
- Conducted regular inspections of guest rooms and public areas, maintaining high cleanliness standards.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and a clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
Driver, Warehouse Orders
2 Years 4 Months- Operated delivery vehicles to transport warehouse orders efficiently and safely.
- Loaded and unloaded packages, ensuring accurate order fulfillment and inventory management.
- Maintained compliance with safety regulations and company policies during all driving operations.
- Collaborated with warehouse staff to streamline loading processes and reduce handling time.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
2 Years 8 Months- Managed customer inquiries through multiple channels, ensuring timely resolution and high satisfaction rates.
- Facilitated product returns and exchanges, adhering to company policies for efficient processing.
- Utilized CRM software to track customer interactions, maintaining accurate records for follow-up actions.
- Collaborated with team members to improve customer service workflows, enhancing overall operational efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Customer relationship management (CRM)
CRM software
Data analysis
Customer support strategies
Customer engagement techniques
Product troubleshooting
Customer relationship management
CRM tools
Timeline
Customer Support Specialist
CENTER POINT
06.2023 - 06.2026Read More
Caregiver
Avid
03.2022 - 05.2023Read More
Housekeeper
Hoilday Inn Express
03.2021 - 10.2021Read More
Production Worker
Dessert Holdings
01.2020 - 12.2021Read More
Driver, Warehouse Orders
Fed Ex Ground
11.2016 - 03.2019Read More
Customer Service Representative
Alorica
02.2014 - 10.2016Read More
RICHARD MLIBURN ACADEMY HIGH SCHOOL
High School Diploma
Read More