Summary
Overview
Work History
Education
Skills
Timeline
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Shatha Ledford

New Baltimore

Summary

Dynamic professional with a strong work ethic and excellent customer service skills, honed at Del Taco. Proven ability to enhance productivity through effective communication and meticulous attention to detail. Experienced in technical troubleshooting and problem-solving, consistently achieving high standards in fast-paced environments. Adaptable team player committed to delivering exceptional results.

Overview

9
9
years of professional experience

Work History

Cashier

Del Taco
06.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with purchases, returns, and inquiries while maintaining accuracy in transactions.
  • • Provided technical troubleshooting for payment processing issues.• Maintained a high level of customer service in a fast-paced environment.

General Laborer & Warehouse Associate

Motor City Stamping Incorporated
05.2021 - 04.2023
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Worked efficiently in high-demand environments, showcasing adaptability and time management.
  • Followed detailed instructions and maintained high standards of accuracy.
  • Assisted with inventory management and organization.

Caretaker

Private Contract
06.2020 - 08.2021
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted individuals with daily tasks, demonstrating patience and strong communication skills.
  • Provided support and guidance to ensure safety, comfort, and well-being.
  • Developed problem-solving abilities by addressing unexpected challenges and needs.

Assembly

SMR Automotive
03.2019 - 04.2021
  • Maximized product quality with meticulous attention to detail during assembly procedures.
  • Ensured product quality with meticulous attention to detail during the assembly process.
  • Reduced assembly errors by consistently following detailed work instructions and protocols.
  • Performed mechanical, pneumatic and electrical assembly operations.
  • Achieved production goals, consistently meeting or exceeding daily assembly targets.
  • Troubleshot issues during the assembly process, implementing solutions to prevent future occurrences.

CNC Machine Operator

Dynamic Plastics
02.2018 - 03.2021
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Followed technical guidelines and troubleshooting procedures to ensure machine efficiency.• Identified and resolved mechanical and software-related issues, enhancing problem-solving skills.• Maintained detailed records and reports, ensuring accuracy in operations.

Server

Waltonwood Senior Living
08.2015 - 06.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School

Chippewa Valley High School
Clinton Township, MI
06.2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Excellent verbal and written communication skills Customer service and conflict resolution Technical troubleshooting and problem-solving Multitasking and time management Phone, email, and chat support experience Data entry and record-keeping Adaptability to new software and technology Ability to work independently and in a team Strong attention to detail and organization

Timeline

Cashier

Del Taco
06.2023 - 06.2024

General Laborer & Warehouse Associate

Motor City Stamping Incorporated
05.2021 - 04.2023

Caretaker

Private Contract
06.2020 - 08.2021

Assembly

SMR Automotive
03.2019 - 04.2021

CNC Machine Operator

Dynamic Plastics
02.2018 - 03.2021

Server

Waltonwood Senior Living
08.2015 - 06.2016

High School

Chippewa Valley High School

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Shatha Ledford