Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Shathea Mohamad

Shathea Mohamad

Hollywood,USA

Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.

Overview

12
12
years of professional experience

Work History

Assistant Property Manager

AKAM ON-SITE
Dania Beach, FL
07.2024 - Current
  • Assisted property manager in leasing and marketing activities.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Kept records of correspondence with residents and tenants.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled security deposit refunds.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Recommended clarifications and changes in program policies to director of property management.
  • Assisted owners with analyzing complex real estate documents and loan agreements.

ACCOUNTS RECEIVEABLE ANALYST

AKAM ON-SITE
Dania, FL
10.2021 - Current
  • Process all payments received at corporate office
  • Reconciliation of: General Ledgers and activity reports
  • Reconciling sub-ledger to GL
  • Ensure invoices/refunds are coded correctly
  • Resolving client AR issues
  • Approve/Deny all refund requests
  • Process coupon request when a new yearly budget is submitted
  • Monitoring customer account details for non-payments, delayed payments, and other irregularities
  • Maintain accounts receivable customer files and investigate and resolve customer queries
  • Prepare bank deposits
  • Process adjustments and check request
  • Communicating with banks to clear outstanding deposits
  • Organizing a recovery system and initiate collection efforts
  • Communicating with customers via phone email mail or personally
  • Review & Process Estoppels for closings
  • Send out semimonthly report of closing and estoppel fees to VPs
  • Schedule charges and create charge tables for regular assessments and Special assessments
  • Training of new hires and offshore team
  • Attending weekly meetings providing onsite team members with insight of proactive task and outstanding items to clear financials in a timely manner
  • Resolved discrepancies between customer records and bank statements.
  • Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Investigated customer complaints regarding billing issues and resolved disputes promptly.
  • Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
  • Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
  • Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
  • Performed research into disputed invoices or payments as needed.
  • Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
  • Reviewed accounts with credit balances to determine accuracy of refunds.
  • Coded and obtained approvals for accounts payable invoices to input information into accounting system.
  • Received and recorded cash, checks and transfers.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Reduced financial discrepancies by verifying accounting statements.

ACCOUNTING BILLING/TITLE CLERK

COCONUT CREEK HYUNDAI
Coconut Creek, FL
12.2020 - 10.2021
  • Post and reconcile daily ledger
  • Follow up with Banking institutions and customers for arrear payments on a weekly basis
  • Follow up with customers for missing information to process deals
  • Process Out of State deals (15-25 monthly)
  • Post all vehicle purchases by EOM deadline in CDK system (500+ deals)
  • Process title and registration for all vehicle purchases if funded
  • (150+ deals monthly)
  • Ensure renewal of dealer license and dealer plates within a timely manner
  • Responsible for the training of new hires
  • Deal directly with customers to rectify issues
  • Process refunds of overdue payments
  • Assist with processing warranty cancellation claims
  • Complete a weekly audit of all purchases over 30 days not processed
  • Work directly with OEMs to confirm all received inventory
  • Create an EOM Audit Report for Controller and GM on all deals not processed within 60 days

ACCOUNTS REC. SUPERVISOR/ TITLE CLERK

SIXT RENT A CAR LLC
Ft. Lauderdale, FL
01.2019 - 12.2020
  • Ensure accurate and timely invoicing of all fleet sales
  • Verify-in service and out of service dates to confirm sale/purchase price is correct
  • Ensure all daily vehicle payments are posted and recorded
  • Assess and resolve problems with limited supervision
  • Ensure all vehicles sold have a title on hand
  • Ensure all titles for our fleet are properly registered
  • Maintain relationships with purchasing dealers and 3rd party vendors
  • Ensure payment methods received for vehicle payments are displayed on the bill of sale
  • Reconcile and report incentive payments
  • Floor bill of sales with corresponding flooring companies
  • Ensure all title issues are handled in a timely manner (Vin discrepancies, incorrect year, etc.)
  • Ensure all proper documentation is provided to the buyer in reference to any vehicle purchased with a title error
  • Moderately visit DMV to inspect stolen/recovered units

BACK-OFFICE MANAGER, TITLE CLERK

DEALER SERVICES NETWORK
Ft. Lauderdale, FL
01.2016 - 01.2019
  • Provide customers with the proper forms to correctly register vehicles in the state of FL
  • Provide VIN checks for vehicles that are from out of state
  • Ensure titles are clean and free from defects that can prevent future registration issues
  • Ensure all documentation that must be submitted to the state is properly signed by the corresponding parties
  • High Volume of cash handling
  • Perform high number of secretarial duties; answer phones, send faxes, reply to emails, and filing
  • Maintain knowledge of all in-state and out of state title processing procedures
  • Handled all vehicle sale deals for all registered independent dealers 50 - 75 deals daily
  • Renew all expired registrations accompanied by valid insurance 800 – 1500 renewals daily

ASST. MANAGER/KEY HOLDER, TRAINER

THE CHECK CASHING STORE
Dania, FL
07.2014 - 01.2016
  • Open and close store and vault following all safety procedures and protocol
  • Ensure the vault is balanced before every shift changes
  • Process payday advance loans using all required documents mandated by the state
  • Cash checks (PAYROLL, personal, business, social security, money orders)
  • Provide a weekly balance log sheet of vault funds incoming and outcoming
  • Assist with the completion of store audits in a timely manner
  • Assist with customer complaints

CUSTOMER SERVICE REP.

IQOR
Miramr, FL
08.2012 - 07.2014
  • Process wireless device insurance claims
  • Answer all incoming calls for all claims 50 – 100 daily
  • Train new hires groups of 5-12 individuals
  • Provide QA analysis of calls for training purposes
  • Update daily stats of hold times, complete call times, and surveys
  • Provide managers with feedback on new training ideas and lessons to enhance all trainees’ understanding of proper phone etiquette

Education

Business Administration - Property Management

MIAMI DADE COLLEGE
06-2025

CAM License -

GOLD COAST REAL ESTATE SCHOOL
03.2024

Real Estate Sales Associate License -

GOLD COAST REAL ESTATE SCHOOL
10.2020

High School Diploma -

SOUTH BROWARD HIGH
01.2012

Skills

  • Yardi Voyager
  • TOPs
  • SAP
  • CDK
  • Avid Cognito Ticketing System
  • Managerial
  • Supervisory Experience
  • Time Management
  • Financial Background
  • Microsoft Suite Office
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Administrative Skillset
  • Self-starter
  • Motivated
  • Quick learner
  • Adaptability
  • Automotive Title Clerk Experience
  • Customer Service Collection Experience
  • Tenant conflict resolution
  • Policy Enforcement
  • Telephone and email etiquette
  • Records Management
  • Application process proficiency
  • Business processes and procedures
  • Tenant issue resolution
  • Payment Collection
  • Lease agreement review
  • Accounting operations
  • Issue Escalation
  • Activity Planning
  • Real estate knowledge
  • Property Management
  • Database Management

References

References available upon request.

Timeline

Assistant Property Manager

AKAM ON-SITE
07.2024 - Current

ACCOUNTS RECEIVEABLE ANALYST

AKAM ON-SITE
10.2021 - Current

ACCOUNTING BILLING/TITLE CLERK

COCONUT CREEK HYUNDAI
12.2020 - 10.2021

ACCOUNTS REC. SUPERVISOR/ TITLE CLERK

SIXT RENT A CAR LLC
01.2019 - 12.2020

BACK-OFFICE MANAGER, TITLE CLERK

DEALER SERVICES NETWORK
01.2016 - 01.2019

ASST. MANAGER/KEY HOLDER, TRAINER

THE CHECK CASHING STORE
07.2014 - 01.2016

CUSTOMER SERVICE REP.

IQOR
08.2012 - 07.2014

Business Administration - Property Management

MIAMI DADE COLLEGE

CAM License -

GOLD COAST REAL ESTATE SCHOOL

Real Estate Sales Associate License -

GOLD COAST REAL ESTATE SCHOOL

High School Diploma -

SOUTH BROWARD HIGH

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Shathea Mohamad