Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Shathea Mohamad

Hollywood,USA

Summary

Dynamic Assistant Property Manager with a proven track record at AKAM On-site and Castle Group, excelling in tenant relations and conflict resolution. Skilled in Yardi Voyager and budget management, I foster strong resident relationships while implementing effective operational processes. My proactive approach and exceptional communication skills drive successful property management outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Castle Group/ The Waverly at Las Olas
Ft. Lauderdale, FL
02.2025 - Current
  • Assisted in managing tenant relations and addressing inquiries effectively.
  • Coordinated property maintenance requests and scheduled vendor services promptly.
  • Maintained accurate records of lease agreements and tenant communications consistently.
  • Supported the financial management of properties by tracking expenses and budgets.
  • Conducted property inspections to ensure compliance with regulations and standards.
  • Facilitated communication between property owners and tenants to resolve issues quickly.
  • Collaborated with team members to improve operational processes within properties.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Kept records of correspondence with residents and tenants.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Explained policies and procedures to tenants and enforced rules.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Checked rental eligibility by following company's verification process.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Prepared monthly financial reports for review by the property manager.
  • Handled security deposit refunds.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Interacted with potential renters during showings providing information about the property features.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation.
  • Implemented cost-saving measures to reduce operating expenses.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Compiled and conveyed operational and financial data to regional manager.
  • Coordinated property maintenance with vendors and service providers.
  • Trained staff on operational procedures and customer service best practices.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

Assistant Property Manager

AKAM ON-SITE
Dania Beach, USA
07.2024 - 02.2025
  • Assisted property manager in leasing and marketing activities.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Organized periodic tenant appreciation activities such as barbeques or holiday parties.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Kept records of correspondence with residents and tenants.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Handled security deposit refunds.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Recommended clarifications and changes in program policies to director of property management.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Supported the financial management of properties by tracking expenses and budgets.
  • Conducted property inspections to ensure compliance with regulations and standards.
  • Facilitated communication between property owners and tenants to resolve issues quickly.

ACCOUNTS RECEIVEABLE ANALYST

AKAM ON-SITE
Dania, USA
10.2021 - 02.2025
  • Process all payments received at corporate office
  • Reconciliation of: General Ledgers and activity reports
  • Reconciling sub-ledger to GL
  • Ensure invoices/refunds are coded correctly
  • Resolving client AR issues
  • Approve/Deny all refund requests
  • Process coupon request when a new yearly budget is submitted
  • Monitoring customer account details for non-payments, delayed payments, and other irregularities
  • Maintain accounts receivable customer files and investigate and resolve customer queries
  • Prepare bank deposits
  • Process adjustments and check request
  • Communicating with banks to clear outstanding deposits
  • Organizing a recovery system and initiate collection efforts
  • Communicating with customers via phone email mail or personally
  • Review & Process Estoppels for closings
  • Send out semimonthly report of closing and estoppel fees to VPs
  • Schedule charges and create charge tables for regular assessments and Special assessments
  • Training of new hires and offshore team
  • Attending weekly meetings providing onsite team members with insight of proactive task and outstanding items to clear financials in a timely manner
  • Resolved discrepancies between customer records and bank statements.
  • Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Investigated customer complaints regarding billing issues and resolved disputes promptly.
  • Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
  • Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.
  • Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
  • Performed research into disputed invoices or payments as needed.
  • Conducted regular reviews of unapplied cash transactions to ensure proper application of funds.
  • Reviewed accounts with credit balances to determine accuracy of refunds.
  • Coded and obtained approvals for accounts payable invoices to input information into accounting system.
  • Received and recorded cash, checks and transfers.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Reduced financial discrepancies by verifying accounting statements.

ACCOUNTING BILLING/TITLE CLERK

COCONUT CREEK HYUNDAI
Coconut Creek, USA
12.2020 - 10.2021
  • Post and reconcile daily ledger
  • Follow up with Banking institutions and customers for arrear payments on a weekly basis
  • Follow up with customers for missing information to process deals
  • Process Out of State deals (15-25 monthly)
  • Post all vehicle purchases by EOM deadline in CDK system (500+ deals)
  • Process title and registration for all vehicle purchases if funded (150+ deals monthly)
  • Ensure renewal of dealer license and dealer plates within a timely manner
  • Responsible for the training of new hires
  • Deal directly with customers to rectify issues
  • Process refunds of overdue payments
  • Assist with processing warranty cancellation claims
  • Complete a weekly audit of all purchases over 30 days not processed
  • Work directly with OEMs to confirm all received inventory
  • Create an EOM Audit Report for Controller and GM on all deals not processed within 60 days

ACCOUNTS REC. SUPERVISOR/ TITLE CLERK

SIXT RENT A CAR LLC
Ft. Lauderdale, USA
01.2019 - 12.2020
  • Ensure accurate and timely invoicing of all fleet sales
  • Verify-in service and out of service dates to confirm sale/purchase price is correct
  • Ensure all daily vehicle payments are posted and recorded
  • Assess and resolve problems with limited supervision
  • Ensure all vehicles sold have a title on hand
  • Ensure all titles for our fleet are properly registered
  • Maintain relationships with purchasing dealers and 3rd party vendors
  • Ensure payment methods received for vehicle payments are displayed on the bill of sale
  • Reconcile and report incentive payments
  • Floor bill of sales with corresponding flooring companies
  • Ensure all title issues are handled in a timely manner (Vin discrepancies, incorrect year, etc.)
  • Ensure all proper documentation is provided to the buyer in reference to any vehicle purchased with a title error
  • Moderately visit DMV to inspect stolen/recovered units

BACK-OFFICE MANAGER, TITLE CLERK

DEALER SERVICES NETWORK
Ft. Lauderdale, USA
01.2016 - 01.2019
  • Provide customers with the proper forms to correctly register vehicles in the state of FL
  • Provide VIN checks for vehicles that are from out of state
  • Ensure titles are clean and free from defects that can prevent future registration issues
  • Ensure all documentation that must be submitted to the state is properly signed by the corresponding parties
  • High Volume of cash handling
  • Perform high number of secretarial duties; answer phones, send faxes, reply to emails, and filing
  • Maintain knowledge of all in-state and out of state title processing procedures
  • Handled all vehicle sale deals for all registered independent dealers 50 - 75 deals daily
  • Renew all expired registrations accompanied by valid insurance 800 - 1500 renewals daily

ASST. MANAGER/KEY HOLDER, TRAINER

THE CHECK CASHING STORE
Dania, USA
07.2014 - 01.2016
  • Open and close store and vault following all safety procedures and protocol
  • Ensure the vault is balanced before every shift changes
  • Process payday advance loans using all required documents mandated by the state
  • Cash checks (PAYROLL, personal, business, social security, money orders)
  • Provide a weekly balance log sheet of vault funds incoming and outcoming
  • Assist with the completion of store audits in a timely manner
  • Assist with customer complaints

CUSTOMER SERVICE REP.

IQOR
Miramr, USA
08.2012 - 07.2014
  • Process wireless device insurance claims
  • Answer all incoming calls for all claims 50 - 100 daily
  • Train new hires groups of 5-12 individuals
  • Provide QA analysis of calls for training purposes
  • Update daily stats of hold times, complete call times, and surveys
  • Provide managers with feedback on new training ideas and lessons to enhance all trainees' understanding of proper phone etiquette

Education

CAM License -

GOLD COAST REAL ESTATE SCHOOL
Tamarac, FL
03.2024

Real Estate Sales Associate License -

GOLD COAST REAL ESTATE SCHOOL
Tamarac,FL
10.2020

High School Diploma -

SOUTH BROWARD HIGH
Hollywood, FL
01.2012

Business Administration - Property Management

MIAMI DADE COLLEGE
Miami, FL

Skills

  • Yardi Voyager
  • TOPs
  • SAP
  • CDK
  • Avid Cognito Ticketing System
  • Building Link
  • Record keeping
  • Payment collection
  • Security deposit refunds
  • Showing and leasing of units
  • Accounting oversight
  • Appointment scheduling
  • Policy enforcement
  • Managerial
  • Supervisory Experience
  • Time Management
  • Financial Background
  • Microsoft Suite Office
  • Vendor coordination
  • Conflict resolution
  • Budget management
  • Effective communication
  • Administrative Skillset
  • Self-starter
  • Motivated
  • Quick learner
  • Adaptability
  • Automotive Title Clerk Experience
  • Customer Service Collection Experience
  • Tenant conflict resolution
  • Policy Enforcement
  • Telephone and email etiquette
  • Records Management
  • Application process proficiency
  • Business processes and procedures
  • Tenant issue resolution
  • Payment Collection
  • Lease agreement review
  • Accounting operations
  • Issue Escalation
  • Activity Planning
  • Real estate knowledge
  • Property Management
  • Database Management

References

References available upon request.

Certification

  • Notary Public

References

References available upon request.

Timeline

Assistant Property Manager

Castle Group/ The Waverly at Las Olas
02.2025 - Current

Assistant Property Manager

AKAM ON-SITE
07.2024 - 02.2025

ACCOUNTS RECEIVEABLE ANALYST

AKAM ON-SITE
10.2021 - 02.2025

ACCOUNTING BILLING/TITLE CLERK

COCONUT CREEK HYUNDAI
12.2020 - 10.2021

ACCOUNTS REC. SUPERVISOR/ TITLE CLERK

SIXT RENT A CAR LLC
01.2019 - 12.2020

BACK-OFFICE MANAGER, TITLE CLERK

DEALER SERVICES NETWORK
01.2016 - 01.2019

ASST. MANAGER/KEY HOLDER, TRAINER

THE CHECK CASHING STORE
07.2014 - 01.2016

CUSTOMER SERVICE REP.

IQOR
08.2012 - 07.2014

CAM License -

GOLD COAST REAL ESTATE SCHOOL

Real Estate Sales Associate License -

GOLD COAST REAL ESTATE SCHOOL

High School Diploma -

SOUTH BROWARD HIGH

Business Administration - Property Management

MIAMI DADE COLLEGE

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Shathea Mohamad